Manager, Student Support
Support a fantastic team in an award winning culture. Boost your career in a hands on role focused on developing people into the best they can be.
Summary about this job
Management & Support
Company: Online Education Services
Location: Melbourne
Work type: Full Time
Salary: n\a
Phone: +61-8-2811-4311
Fax: +61-8-3453-3260
E-mail: n\a
Site: n\a
Detail information about job Manager, Student Support. Terms and conditions vacancy
- Named #1 Best of the Best employer 2017 by Aon Hewitt
- 12 month maternity leave contract (asap start)
- Manage a fantastic team of Student Advisor & Coach Team Leaders
Online Education Services (OES)
OES has strong shareholder backing from both SEEK Limited and Swinburne University and is majority owned by SEEK Limited, the global leader in the creation and operation of online employment markets. Swinburne University is a vibrant, multicultural, innovative and student-focused university with over 50,000 students. SEEK operates across 19 countries, is listed on the Australian Securities Exchange with a market capitalisation close to A$6 billion and has been placed in the Top 20 Most Innovative Companies Globally by Forbes. Together this partnership has successfully formed a true leader in quality online education.
Why us?
We have experienced tremendous growth and success in just 6 years and have built an organisational culture that values people and progress. Through each chapter and each milestone, we have celebrated our success, empowered and developed our people and continued to take pride in the preservation of our values based culture. We use regular feedback and insights from our people to help inform and boost engagement and have a dedicated team who ensure buzzing social events and activities across the year. The best part is, we take our time in consistently recruiting inspired, friendly and passionate people for you to work alongside.
The role
This is an initial 12 month maternity leave contract, and an immediate start is available. As Manager, Student Support you will be in a hands on people focused role. Day to day you will be responsible for leading, developing and motivating a fantastic team of Student Advisor and Coach Team Leaders, to thrive in a high performing, values based and student-centric environment.
About you:
- Essential management/TL experience within a call or contact centre
- A genuine desire to develop people & boost engagement
- A tertiary qualification is desirable
- The demonstrated ability to lead, support & provide feedback
- A demonstrated commitment to exemplary customer service
- A belief in a culture that maximises employee & student engagement
- A keen interest in providing advice & support to staff and students
- Experience in an administrative role which requires coordination of functions & people
- Evidence of being a hands-on self-starter with a solution-focused attitude to problem solving
- Demonstrated high-level computer literacy skills
- Completion of a degree with subsequent relevant work experience is advantageous
Apply now or contact Valerie Fronimakis on 9956 0867 or [email protected] if you would like further information.
Applications without a cover letter articulating interest and suitability to the role will not be considered