Contact Centre, Team Leader

Summary about this job

Detail information about job Contact Centre, Team Leader. Terms and conditions vacancy

• Coach, mentor and motivate to deliver service excellence
• Work with a market leader in Superannuation Administration
• Based in Rhodes - will be moving to Parramatta in 2021

At Link Group, we are a market leading provider of technology-enabled administration solutions, continually developing our offerings to expand with our clients' needs. Our core businesses of fund administration and securities registration are complemented by our expertise in digital solutions and data analytics. We are the largest provider of services in Australia's superannuation fund administration industry, which services the fourth largest pension pool in the world based on funds under management.

As a Team Leader you will be:

• A service delivery focused Team Leader managing a team of up to 15 Customer Service Consultants in our Multi-fund Superannuation Service Centre. You will be responsible for the day to day operations and ensure the delivery of service excellence to our members and clients through strong operational and people leadership.
• Ensure the delivery of high quality, proactive, customer focused, professional customer service to our clients and members in line with Service Level Agreements.
• Coach, develop and motivate the team to achieve individual and group goals by living the company’s corporate values of Teamwork, Professionalism, Integrity, Commitment and Respect.
• Be a culture champion and drive culture engagement initiatives within the team.
• Oversee day to day operations of the team – rostering, recruitment, training, performance management and escalation handling.
• Report and provide performance results to Contact Centre Manager and client.

What we are looking for:

• Experienced and proven performance results leading a Contact Centre Team – 3 years +
• Proven ability to lead, grow and maintain a cohesive and high performing team.
• Planning, organising and time management skills.
• Excellent Customer Service skills.
• Ability to work in a fast paced and challenging environment.
• RG 146 qualifications are desirable 

Joining our Team 

At Link we believe our people are the MOST important asset. We offer excellent career progression opportunities, ongoing training and development, competitive salary, staff recognition programs, salary continuance insurance and discounted healthcare. So, if you consistently deliver to the highest quality and would like to build your career with a progressive company we would like to hear from you.