Customer Care Consultant
A fantastic opportunity for driven, customer focused, individuals to join this leading financial institution.
Summary about this job
Customer Service - Call Centre
Company: Hays Contact Centres
Location: Adelaide
Work type: Full Time
Salary: n\a
Phone: +61-3-9885-8922
Fax: +61-7-8565-6620
E-mail: n\a
Site: n\a
Detail information about job Customer Care Consultant . Terms and conditions vacancy
- Full-Time Permanent Opportunities
- Career Development
- Adelaide's Southern Suburbs
Your new company
A leading financial institution with presence across Australia and New Zealand. They are leaders in providing exceptional service and expertise to their growing customer base. This financial institution is seeking Customer Care Consultants to join their contact centre team. Passionate about their people and their development, this organisation is encouraging candidates who have a strong passion and interest in joining the financial services industry to apply.
Your new role
As a Customer Care Consultant, you will be responsible for providing up-to-date finance information to customers via inbound phone calls. You will play an integral role in developing and maintaining strong customer and third party relationships as you will become an expert across a range of financial products and services. You will act as first point resolution as well as being confident in product offerings to enable successful on-sell opportunities. These are full-time, permanent positions with availability to work Monday to Saturday on a rotating roster being a must.
What you'll need to succeed
To be considered for this opportunity, we are looking for ambitious individuals with a thirst for learning and development in the financial services industry. You will display an exceptional attitude and work ethic, combined with passion to succeed and service customers to the best of your ability. Previous financial experience is not necessary. The ideal candidate will have:
- Recent strong customer service and/or sales experience
- Ability and desire to learn complex finance products and services
- Technically savvy and able to understand multiple systems
- Degree, diploma or certificate in Finance or related study will be looked upon favorably
What you'll get in return
You will be offered a competitive salary with bonuses and discounts on financial products and services. In orders for you to succeed, comprehensive and ongoing training within a supportive team based culture is provided. This organisation prides itself in growing their talent and offers career development opportunities across the business.
What you need to do now
You are strongly encouraged to apply if you meet the above criteria and are ready to launch your career. If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV. Alternatively you can email your CV to [email protected]. If this job isn't quite right for you but you are looking for a new position, please contact us for a confidential discussion on your career.