Customer Support Specialist
As a Customer Support Specialist at STATS you will be responsible for working with clients and product related issues.
Summary about this job
Customer Service - Customer Facing
Company: STATS LLC
Location: Sydney
Work type: Full Time
Salary: $40,000 - $54,999
Phone: +61-7-2225-6739
Fax: +61-8-8166-2867
E-mail: n\a
Site: n\a
Detail information about job Customer Support Specialist. Terms and conditions vacancy
About the business
Who we are:
As the world's leading sports data and technology company, STATS powers sports. We are trusted by more than 800 clients around the globe to enhance fan engagement and maximize team performance by analyzing sports data from more than 100,000 games a year with unrivaled speed and accuracy. We power sports on and off the field through data feeds, video analysis, sports content and research, player tracking and customizable digital solutions.
About the role
Objective:
As a Customer Support Specialist at STATS you will be responsible for working with clients and product related issues – whether it's answering questions, troubleshooting issues or escalating customer alerts. You will be a member of the "Best in Class" STATS support team – working to resolve customer issues and to improve customer relationships 24/7/365. Based in our Sydney CBD office you will support our clients within the APAC region and be fluent in the Japanese language.
What You'll Do:
- Ability to work a flexible schedule, including early mornings, nights and weekends
- Work with customer to quickly solve problems and escalate issues
- Manage communication with clients, while tracking and logging all interactions
- Monitor STATS products and proactively identify problems
- Assist engineering and professional services teams with ad hoc projects
- Coordinate problem resolutions with technical staff for Tier 1 Issues
Skills and experience
What You'll Need:
- Native in English and fluent in Japanese with Mandarin/Cantonese an advantage
- Citizenship or permanent resident visa holders
- Bachelor's degree or equivalent in a technical discipline
- Desire to work in a sports data environment
- Efficiently and effectively solve problems
- Excellent communications skills, both verbal and written
- Excellent organizational skills with the ability to work within a cross-functional, fast paced team