Customer Service Officer - Freight Forwarding
A great opportunity has become available for an experienced Customer Service Officer to join Toll based in Forrestfield.
Summary about this job
Customer Service - Call Centre
Company: Toll People - Perth
Location: Perth
Work type: Full Time
Salary: n\a
Phone: +61-2-3210-8065
Fax: +61-2-6372-8347
E-mail: n\a
Site: n\a
Detail information about job Customer Service Officer - Freight Forwarding. Terms and conditions vacancy
The primary purpose of Toll Group is to connect people to products. Our core beliefs, our mission and our vision are underpinned by our values, integrity and trust, safety, continuous improvement, teamwork and being open and transparent.
Our Global Forwarding division is able to deliver flexible, innovative logistics services throughout our global network, working with our customers to determine the best transport mode or multimodal requirements based on time limitations, cost and freight type.
A great opportunity has become available for an experienced Customer Service Officer to join our WA team based in Forrestfield.
Reporting to the Branch Manager, you will be responsible for delivering a seamless and professional service that exceeds our customers’ expectations. You have a passion for quality customer service and continuous improvement, the ability to work under pressure, follow problems through to completion and enjoy working as part of a team
To be successful in this role you will have:
- Minimum of 3 years working for a freight forwarder
- Strong customer service skills
- Highly organised and able to juggle competing priorities effectively
- Strong administrative/clerical skills
- Excellent communication and interpersonal skills
- Willingness to go over and above what is expected
- A high attention to detail
- Ability to work independently and as part of a team and use initiative where necessary
The successful candidate will be self-motivated, pro-active and possess a high level of problem solving and decision making skills. Strong written and verbal communications skills are essential for this role.
Toll People are Australia’s most recognised provider of Supply Chain, Logistics, Transport and Warehouse staff. Whilst we service the Toll Group, we also service hundreds of external clients and partners, offering complete recruitment solutions from permanent and executive recruitment, business support recruitment to flexible labour and award-winning training and development programs.
In return, an excellent and friendly team environment is offered, a competitive salary and career development opportunities.