Customer Service Team Leader

Summary about this job

Detail information about job Customer Service Team Leader. Terms and conditions vacancy

• Fantastic team and company culture
• Rapidly growing, global organisation
• Mount Kuring-gai location

About Fresenius Kabi:
Fresenius Kabi is a subsidiary of Fresenius, a global healthcare group with over 200,000 employees around the globe. Specialising in lifesaving medicines and technologies for infusion, transfusion and clinical nutrition, our products and services are used to help care for critically and chronically ill patients.

With our corporate philosophy of "caring for life", we are committed to putting essential medicines and technologies in the hands of people who help patients and finding the best answers to the challenges they face.

About the role:
An exciting opportunity exists for an experienced Customer Service Team Leader or Supervisor to join our team based in Mount Kuring-gai. Reporting to the Commercial Services Manager, this position is responsible for providing exceptional customer service to all internal and external customers. In addition to this, you will be required to mentor and coach a team of three highly experienced Customer Service Representatives.

Key Accountabilities:

• Responsible for the maintenance of customer master file information
• Monitor and ensure all incoming orders via fax or mail are fulfilled in a timely manner
• Assist customer with enquiries regarding sales, pricing, stock availability, service needs, product complaints, deliveries and back orders or direct enquiry to Sales Representatives or Sales and Marketing Managers if required
• Liaise with wholesalers on stock availability
• Proactively solve customer problems and analyse service needs
• Liaise with and provide support to sales and marketing, warehouse, finance, QA as required
• Manage and monitor the company call monitoring system
• Effectively manage the Customer Service team through sound leadership, guidance and open communication

What we are looking for:

• Previous experience in a Senior Customer Service role, ideally from within the Pharmaceutical industry is essential
• Experience with SAP or similar ERP system
• Experience with Salesforce is ideal
• Intermediate knowledge of the Microsoft suite
• Exceptional verbal and written communication skills
• Ability to manage competing demands
• Ability to manage a small team
• Ability to build and maintain relationships with a diverse group of stakeholders

We value our employees and as a reward for your commitment and effort we will provide you with a competitive base salary and an incentive scheme applicable to your position within the Company. In addition, this we also provide:

• A culture focussed around health and wellbeing
• Café style kitchen with fresh fruit provided
• Learning and development opportunities
• Yearly team celebrations

For more information about Fresenius Kabi, please visit our website www.fresenius-kabi.com.au