Customer Care Representative
Must be passionate about Customer Service and be able to handle difficult or complex queries.
Summary about this job
Other
Company: Air Liquide Australia
Location: Brisbane
Work type: Full Time
Salary: n\a
Phone: +61-2-9511-4428
Fax: +61-7-2621-5864
E-mail: n\a
Site: n\a
Detail information about job Customer Care Representative. Terms and conditions vacancy
Air Liquide is the world leader in gases for industry, health and the environment, and is present in 80 countries with 65,000 employees. Oxygen, nitrogen, hydrogen and rare gases have been at the core of Air Liquide's activities since its creation in 1902. Using these molecules, Air Liquide continuously reinvents its business, anticipating the needs of current and future markets. The Group innovates to enable progress, to achieve dynamic growth and a consistent performance.
Air Liquide Australia currently has an opportunity for a Customer Care Representative based at our Wacol office in QLD.
Responsibilities include:
- Ensure responses to customer requests are supplied in an efficient and timely manner
- Implement initiatives to improve customer service delivery
- Seek customer feedback and record within the Customer Feedback Database
- Ensure timely validation and confirmation of delivery trips
- Promote Air Liquide initiatives to customers
- Assist in collections and timely resolution of disputes.
- Promote and support all customer satisfaction initiatives
- Work effectively in a close team and ensure team goals and deadlines are met on a daily basis and throughout the year
The successful applicant will ideally have:
- Proved customer service abilities
- Understanding of debt collection principles
- Computer literacy (MS Office and Google based Docs)
- Accurate data entry skills
- Planning and organisation skills
- Ability to manage conflict effectively
- Have flexibility and adaptability
- Ability to work as a team
- Ability to work unsupervised and independently
As this position will be required to represent the company as a first point of call, the ability to communicate effectively at all levels and to promote Air Liquide is essential.
If you have the skills, experience and enthusiasm to succeed in this role, please send through your cover letter and CV, addressing the key selection criteria above, using the 'apply now' button.