Customer Care Manager
Seeking a Senior Customer Care Representative or Team Leader/Manager, with experience in handling high level escalations within a FMCG/Medical space.
Summary about this job
Supervisors/Team Leaders
Company: Page Personnel
Location: Sydney
Work type: Contract/Temp
Salary: n\a
Phone: +61-2-2894-4634
Fax: +61-8-7388-8305
E-mail: n\a
Site: n\a
Detail information about job Customer Care Manager . Terms and conditions vacancy
- Join a global FMCG business based in Macquarie Park
- Attractive salary package and great benefits
- Immediate start
Seeking a Senior Customer Service Representative or Team Leader/Manager, with experience in handling high level escalations within a FMCG, Pharmaceutical or Medical space.
Client Details
Our client is a global FMCG business with a large portfolio of Cosmetics and Personal Care products. They take pride in their well-known brands and word class Customer Service, and are currently looking for an engaging Customer Service Manager, to lead and motivate a small team, continuously improve processes, and to ensure customer service is on par with the company standards. This role would suit a Senior Customer Service Representative or Team Leader/Manager with a passion for customer service, the ability to drive performance, and experience with handling high level escalations.
Description
As Customer Care Manager your responsibilities include but are not limited to:
- Managing a team of 2 Customer Care Representatives
- Coordinating work for the team (calls, order entry and claims processing)
- Maintaining customer service levels, identifying and resolving any customer service, process, IT or performance issues, and managing the implementation of corrective actions
- Providing training & coaching where needed, and fostering a positive working environment
- Ensuring effective communications between Customer Service and other departments
- Directly managing customer enquiries, and acting as the point of contact for any medical/product complaints
- Processing manual and EDI orders in SAP
Profile
Our client is looking for an engaging Customer Service professional with:
- Outstanding communication skills and an empathetic & professional phone manner
- A passion for customer service, and the ability to build and maintain strong relationships with internal and external customers
- Experience with product complaints and escalations
- Exposure to FMCG, Pharmaceutical or Medical industry
- Exceptional organisational skills and the ability to work with changing priorities
- Experience in managing a small Customer Care team, strategy development and implementation
Job Offer
- 9 month maternity leave cover contract
- Immediate start
- Macquarie Park location, with on-site parking
- An attractive salary package and great benefits
- Collaborative and friendly working culture
To apply online please click the 'Apply' button below. For a confidential discussion about this role please contact Nea Valenti on +61 2 8221 8126.