Customer Service Specialist Position Available
Customer Service Specialist Position Available
Summary about this job
Customer Service - Call Centre
Company: imei Pty Ltd
Location: Sydney
Work type: Full Time
Salary: $45,000 - $49,999
Phone: +61-7-8342-9541
Fax: +61-8-4473-8418
E-mail: n\a
Site: n\a
Detail information about job Customer Service Specialist Position Available. Terms and conditions vacancy
About the business
www.imei.com.au are looking for a passionate Customer Service Specialist who is results driven and keen to learn to help us deliver best in breed security, intelligent, communication and management solutions to some of Australia's largest organisations.
About the role
Working in a welcoming, energetic team you will be delivering a quality customer experience via email, phone & live chat. No two calls are the same but you will ensure all customers:
Are supported in the latest technology for mobile and unified communications
Deliver exceptional customer service that ensures we are constantly maintaining world leading NPS results
Provide 1st level service & support
Ensure that our customers are always kept connected
Work closely with Telstra and other major tech vendors
Maximise their time connected with basic troubleshooting
Use the tools, knowledge and training to deliver imei's products in the most effective way possible.
Benefits and perks
imei is passionate about rewarding production and you will have the opportunity to earn a monthly bonus based on customer feedback, accuracy of information and the level of support you provide.
Through thorough training of our tools, knowledge of our products and our processes and procedures, the right person will have the opportunity for internal career growth following our pathways system.
*About you:*
This is a full time position serviced with rotating shifts from 8:30am - 8:30pm and remote after hours support on a rotating basis. Previous customer service or retail experience would be looked upon favourably however this is not essential. More important is a great attitude, excellent communication skills and the ability to quickly master new operating systems.
If this sounds like something you will thrive and excel in, send an email to: [email protected]