Relief Customer Service Officer (based at George St)
If you are professionally presented and enjoy working towards sales goals in a face-to-face customer service environment, this may be the job for you!
Summary about this job
Customer Service - Customer Facing
Company: HCF Australia
Location: Sydney
Work type: Full Time
Salary: n\a
Phone: +61-7-9544-2174
Fax: +61-7-1290-4504
E-mail: n\a
Site: n\a
Detail information about job Relief Customer Service Officer (based at George St). Terms and conditions vacancy
- Australia's Leading Not for Profit Health Insurer
- Attractive Salary Package, Commission and Benefits
- Challenge yourself everyday
Advert summary
HCF has an exciting opening for a Customer Service Officer to join our Relief team in a full-time capacity. You will be based at our George Street branch and have the opportunity to work across our various branch locations in the Sydney CBD and metro area, as well as our regional and interstate branches at times.
- Work for an established and leading Australian health insurer
- Supportive culture founded on teamwork, integrity and social responsibility
- Work within a highly committed team dedicated to exceeding customer expectations
- Mon-Fri 37.5 hours per week
- $55,457 per annum inc super plus incentives and generous employee benefits
About HCF
HCF is Australia's largest not-for-profit private health insurer. With the adoption of our 2020 Strategy, our vision is to make health care understandable, affordable, high quality and customer centric. We’re proud to be home to 1300 employees at our head office location in Sydney, our Australian call centres and our growing network of branches and dental centres across the country. With over 85 years of heritage in Australia, we’re committed to investing in the health and happiness of both our members and our people. We believe that by giving our people an inclusive, supportive and healthy working environment, we can do our best for our members.
About the role
HCF's Relief Team is looking for a professionally presented, positive and engaging Customer Service Officer (CSO) to join their Customer Service Team. As the Customer Service Officer, you will be responsible for providing relief support to branches within Sydney, as well as regional NSW and interstate at times.
This role will see you providing exceptional service to our customers with their questions and enquiries – both in person and over the phone. You'll be professional and sales focused, working towards achieving personal sales targets. You will be involved in everything from providing product information, to payments and claims processing. Our team members within our branches are the face of HCF and are fundamental to providing the member experience we strive for.
This opportunity would suit candidates who enjoy a face to face sales environment and are looking for a busy, challenging, yet ultimately satisfying role. Travel is a regular requirement as you will be providing cover/relief to branches during absences.
About you
HCF team members within our branches are the face of HCF and are fundamental to providing the member experience we strive for. This opportunity would suit candidates looking for a busy and challenging yet ultimately satisfying role.
- Can you demonstrate success and growth in sales including working to achieve established sales targets?
- Have you worked in a face to face customer service orientated role?
- Are you a great communicator, both verbally and in writing?
- Do you know your way around a computer?
- Do you feel at home in a team environment?
- Have you had previous experience within the insurance industry (not essential)?
- Do you have the ability to communicate in Cantonese and/or Mandarin? (highly desirable, but not a requirement)
If you've found yourself saying 'yes' to the questions above and you would like to work in a supportive environment, this may be the role for you. Due to the fast paced nature of our Branches, we’ll assess applications as they are received. Please apply now so you don’t miss out!
HCF is committed to creating a diverse and inclusive workplace. All suitably qualified applicants will receive equal and fair consideration for employment. Applicants who identify as Aboriginal and/or Torres Strait Islander are actively encouraged to apply. The application process may include completion of an online sales assessment. All potentially successful candidates will be required to complete background checks which will include a police clearance prior to confirmation of employment.