Online Support Officer
Provide quality and timely first level technical support and assistance to both local and remote ACER stakeholders.
Summary about this job
Customer Service - Call Centre
Company: Australian Council for Educational Research (ACER)
Location: Melbourne
Work type: Full Time
Salary: n\a
Phone: +61-3-7731-8653
Fax: +61-8-9895-5951
E-mail: n\a
Site: n\a
Detail information about job Online Support Officer. Terms and conditions vacancy
- Full time, ongoing opportunity
- Collaborative and supportive team environment
- Generous remuneration and benefits
The Australian Council for Educational Research (ACER) is an independent, not-for-profit educational research organisation. At ACER we are focused on creating and promoting research-based educational products and services, which includes a suite of inter-linked applications for the purpose of online assessment delivery. This suite is known internally to ACER as Horizon and we are currently seeking an Online Support Officer to provide quality and timely first level technical support and assistance to both local and remote ACER stakeholders using this application suite.
Key accountabilities for this position include:
- Providing first level technical assistance, support and troubleshooting advice
- Responding to phone and email enquiries
- Providing detailed information about products and services
- Referring complex enquiries to the second level support team
- Maintaining product information and user guides
- Undertaking administrative support tasks
To be successful in this role, you will have a post-secondary qualification, demonstrated experience delivering high quality service and support to a range of stakeholders, and be looking to work as part of a collaborative team. Our ideal candidate will also have excellent computer skills, including proficiency with MS Office (Outlook, Word, Excel) and a demonstrated aptitude for using a range of technology applications and systems. In addition, high level communication (written and verbal) and interpersonal skills, and organisational and time management skills, including the ability to work under pressure and to tight deadlines, while maintaining high attention to detail, are essential for this role.
This position is offered as a full time, ongoing appointment with a salary of $68,293 per annum plus 17% ACER contribution to superannuation, commensurate with qualifications and experience.
For further details and to apply, please visit our website: https://www.acer.org/about-us/careers/current-opportunities
Applications Close midnight (AEST) Thursday 26 July 2018