Customer Service Officer
Box Hill area | Supportive and focussed environment | brand new team and offices | long term opportunities
Summary about this job
Customer Service - Call Centre
Company: Cascade Talent Pty Limited
Location: Melbourne
Work type: Contract/Temp
Salary: n\a
Phone: +61-7-7993-6336
Fax: +61-2-5662-6363
E-mail: n\a
Site: n\a
Detail information about job Customer Service Officer. Terms and conditions vacancy
We have an exciting opportunity to engage motivated customer service representatives for a highly respected national brand based in Box Hill.
These roles offer a unique opportunity to join a newly established team that will hit the ground running!
High volume inbound call centre experience is essential as this will be a fast paced environment.
About the Role
Reporting to the Customer Service Manager, this is an exciting opportunity to work in a proactive environment and demonstrate your passion for exceptional customer.
Supported by thorough on-the-job systems training and development, this role will see you:
- Answer a high volume of inbound customer calls
- Provide a positive customer experience ensuring you resolve customer service enquiries
- Provide prompt, reliable and accurate information to customers while maintaining effective communication
- Identify and escalate more complex enquiries
- Accurately log all interactions in the internal database
- ESSENTIAL that you are an Australian Citizen and prepared to provide suitable documentation for a thorough Security and Citizenship Check
About the Person
We are seeking a customer service professional who:
- Has full availability to work 38 hours a week, Monday to Friday, between 8:00am and 8:00pm
- Demonstrates previous experience in a similar customer service environment
- Is comfortable with a rotating roster, which will be released two weeks in advance
- Enjoys following process and solving problems, and is motivated to provide great customer service to clients
- Possesses the ability to use two monitors and navigate through multiple computer applications servicing customer interactions
- Displays excellent communication skills
About the Benefits
Our client will train and develop your skill base with their unique systems. This is a position where you can put your expertise on display. Gain exposure to a variety of internal and external stakeholders, providing you with a broader understanding of business operations.
If you are able to commit to approximately 4 months, this an opportunity not to be missed! Call us today to take the next step and join this well-known national brand on (02) 8860 9544