Customer Service / Order Management
All vacancies of Australia • Call Centre & Customer Service • Customer Service / Order Management
A great opportunity to join a Global Company located in Macquarie Park in a busy and varied position.
Summary about this job
Customer Service - Call Centre
Company: Essential Appointments
Location: Sydney
Work type: Full Time
Salary: n\a
Phone: +61-3-4579-7428
Fax: +61-7-5533-6636
E-mail: n\a
Site: n\a
Detail information about job Customer Service / Order Management. Terms and conditions vacancy
- 3 Positions Available – $50k - $60k + Super (Depending on experience)
- Next to the train station
- Fantastic Team Culture
Reporting to the Customer Service Manager you will be responsible for:
- Receive and process all inbound calls and process customer orders
- Ensure on-time delivery based upon the customer requested delivery dates
- Deal with Escalations from Internal and External customers
- Process EFT/Credit card payments as required
- Coordinate credits/returns from Customer sites
- Process invoices
- Complete all Weekly and month end reporting
- Document order status in the ERP system
- Liaise with Supply Chain personnel with regards delivery and stock availability queries
- Works closely with manufacturing & logistics to troubleshoot processes & make improvement suggestions
- And much more as requested!!
To secure this role you must have:
- 2+ years' experience within a customer service environment
- 1+ years' experience in an administration role
- Previous experience working in a fast paced environment (ideally with logistics) / warehousing / supply chain background, advantageous!)
- Previous experience using ERP systems (JDE, SAP or Masterpack, advantageous!)
- A "Can do Attitude"
- Solution orientated
- High attention to detail
- Strong problem solving skills
- Strong accurate data entry skills
- Excellent phone manner and strong customer service skills
If you are a hardworking, energetic, driven individual that is not afraid of questioning processes and has a willingness to learn, APPLY NOW!!
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