Customer Service Consultant
A fantastic opportunity for someone with exceptional customer service to join the O.C. Tanner | accumulate team, on a fixed-term basis.
Summary about this job
Customer Service - Call Centre
Company: Accumulate Loyalty Services Pty Ltd
Location: Melbourne
Work type: Contract/Temp
Salary: n\a
Phone: +61-7-2886-8176
Fax: +61-3-6852-8366
E-mail: n\a
Site: n\a
Detail information about job Customer Service Consultant. Terms and conditions vacancy
O.C. Tanner | accumulate is the leading provider of workplace culture-building solutions in Australia and globally. Everything we do is focused on helping thousands of clients in 150 countries remove barriers to greatness within their organisations, creating a better employee experience that retains, engages, and attracts great people.
We have an exciting opportunity available for a Customer Service Consultant to join us in our Melbourne office, based in the CBD, on a fixed-term basis until the end of February 2019. This role is perfectly suited to a Customer Service Consultant with experience in autonomously supporting daily customer transactions and who is excited to work in a multi-channel environment.
Reporting to the Customer Service Team Leader, you will be responsible for delivering exceptional and professional Customer Service to members, clients and internal customers. Being able to identify, respond and satisfy customer needs in a timely, responsive and service-oriented manner is crucial.
Activities for this role include:
- Answer inbound Customer Service queries for O.C. Tanner | accumulate customers within agreed SLA;
- Assisting queries through different forms of multimedia, including telephone and electronic mail;
- Handle customer complaints according to the company's policy, procedures and standards;
- Provide feedback within the Customer Service team on customer experience;
- Learning details of specific client reward programs and SLAs;
- Learning platform-specific technology and interacting with relevant digital systems;
- Interacting and developing internal business processes and engagement models;
- Contributing towards program goals and KPIs;
- Assisting with client presentations, creation of program reports, and other relevant administration and support tasks as required;
- Working alongside a passionate Customer Service team, and fostering effective business relationships with other departments internally.
In return, O.C. Tanner | accumulate offers fantastic employee recognition and benefits opportunities which include a Health and Wellbeing Program, a range of retail and leisure benefits, and a great company culture that promotes flexible working arrangements to ensure a genuine work-life balance.
Key Skills & Qualities:
- Attention to detail and strong operational focus;
- Ability to work under pressure and achieve deadlines;
- Articulate in both written and verbal communication skills;
- Commitment to thorough documentation of procedures;
- Lateral thinking and ability to problem solve;
- Ability to manage multiple priorities, both internal and external;
- A strong sense of teamwork and experience in working within a team to achieve common objectives;
- Exhibits high energy levels and a strong personal drive in a transformative environment;
- Competence using e-mail, Internet, Microsoft Word/Excel/Powerpoint.
Requirements:
- Previous experience in customer service or administration;
- Strong PC skills;
- Australian Citizen or Permanent Residents (inc. New Zealand Citizen).
If you think you demonstrate these qualities and have the right experience, please send your application and CV to us at [email protected].