Customer Service Officer
Exp in creating and updating customer accounts, invoices, enquiries & reconciliations to investigate, resolve / process high volume enquiries..
Summary about this job
Sales - Inbound
Company: Smalls, GWS & JHA trading as Spinifex Recruiting
Location: Sydney
Work type: Contract/Temp
Salary: Up to $38.46 p.h. + Super
Phone: +61-2-2452-9590
Fax: +61-2-1789-3525
E-mail: n\a
Site: n\a
Detail information about job Customer Service Officer. Terms and conditions vacancy
- Fast Growing Energy Sector - Silverwater - Immed Start - 6mths with Extension
- Immediate Start - 40 Hour week - Undercover Parking Provided
- Exceptional Customer Service - Sales to Service - Customer Maintenance etc....
Our client being a major Energy provider based in Silverwater is requiring several Customer Support Officers - Contestable Metering for a 6 month assignment to receive and verify data (Experience in creating and updating customer accounts, invoices, enquiries and reconciliations) to investigate, resolve and process high volumes of requests and enquiries, including billing and invoicing services to a high degree of accuracy.
Essential Requirements:-
* Positive attitude and excellent Customer service skills in a fast paced environment
* Must have experience in both a call centre and non-call centre environment
* Can demonstrate the ability to report, analyse and audit large volumes of data in Excel - Intermediate level
* Can demonstrate efficiency by picking up new systems, as the primary systems are customised such as SAP
* Able to understand processes and links between data and systems
* Excellent verbal and written communication skills, including the ability to exercise tact, discretion and diplomacy when dealing with stakeholders
* Understanding of commercial business operations - sales to service delivery
* Proficient with desktop applications including Microsoft Access, Excel, Word & PowerPoint
The assignment is for an immediate start and for a duration of 6 months with a view of extension.
8 hour day starting from 8.30am to 5pm with 1/2 hour lunch (Mon - Fri).
Onsite Parking provided
Police Background Check will be conducted prior to onboarding.
Forward your resume to the link provided or contact Gary Ostro for further information 9893 7555