Customer Service Consultant

Summary about this job

Detail information about job Customer Service Consultant. Terms and conditions vacancy

About The Role

The role of the Customer Service Consultant is to provide inbound/outbound sales to our dealer network and maintain high standard of customer service provided through the National Contact Centre. Working within a friendly team environment this key role supports our field representatives and the regions in maximising the sales potential of the brand. 

Duties and Responsibilities

• Receive incoming customer telephone orders and enquiries and processing of same. 
• Conduct outgoing customer calls seeking potential sales orders with specials programs. 
• Identify opportunities to "upsell/sell across"   
• Keep customers notified of sales promotions and specials during the course of contact 
• Manage customer stock and product enquiries 
• Process daily sales, credit and stock transfer transactions, as and when required. 
• Manage or refer customer complaints to the appropriate persons. 
• Processing of transactions, documentation and record keeping. 
• Perform administrative duties as required
• Liaise with field staff and warehouse staff 

Criteria

• Experience in the automotive or tyre industry would be an advantage
• Exceptional customer service focus
• Strong communication skills – verbal & written
• Excellent time management skills & punctual 
• The ability to work independently, organise, plan and prioritise work
• Strong attention to detail
• The ability to work within a team
• A positive work ethic
• Available for roster between 7.00am and 7.00pm

Whilst all applicants will be carefully considered, we will only be able to personally contact those candidates that are short-listed for interview.