Customer Service Officer Part-time
All vacancies of Australia • Call Centre & Customer Service • Customer Service Officer Part-time
We have an exciting opportunity for an experienced veterinary receptionist to join our team at Frank Samways Veterinary Clinic!
Summary about this job
Customer Service - Customer Facing
Company: The Lost Dogs Home
Location: Melbourne
Work type: Full Time
Salary: n\a
Phone: +61-3-3994-6942
Fax: +61-7-4722-7356
E-mail: n\a
Site: n\a
Detail information about job Customer Service Officer Part-time. Terms and conditions vacancy
- Come and work for one of the largest animal welfare organisations in Australia
- Rewarding and challenging work with animals in need
- Permanent full-time employment available
The Lost Dogs' Home is one of the country's largest animal welfare organisations, caring for more than 25,000 cats and dogs each year. We pride ourselves on employing qualified individuals who demonstrate a strong personal connection to animals, the community and the cause.
We are currently looking for a dedicated part-time Customer Service Officer. This role is based in our private clinic located in North Melbourne and is a great opportunity for an experienced veterinary receptionist who understands the Home’s values and is passionate about animals. This role is the client’s first contact with the clinic and represents and projects the professional image of the practice to callers and visitors.
Key responsibilities include:
We are currently looking for a dedicated part-time Customer Service Officer. This role is based in our private clinic located in North Melbourne and is a great opportunity for an experienced veterinary receptionist who understands the Home’s values and is passionate about animals. This role is the client’s first contact with the clinic and represents and projects the professional image of the practice to callers and visitors.
Key responsibilities include:
- greeting clients and patients informing of expected waiting time
- receiving, screening and redirecting all incoming calls
- scheduling appointments including reminder information
- organising clients charts for appointment including updating and preparation
- completing consent forms and verifying client/patient information
- using the computer software accurately and efficiently
- maintaining the appearance and cleanliness of the waiting area, consult rooms, pharmacy and reception area reporting any required repairs
- restocking products, office supplies, client education material, hospital brochures in reception and consult rooms
- answering any enquiries regarding products and routine medical care ie vaccinations, de-worming, pre-surgery care, flea treatments etc
- providing treatment plan estimates
- preparing invoices, process payments, reconciling cash drawer, depositing funds and various reports
- assist grieving clients as required
- administration duties including filing, mailing reminders and patient records as required
- completed Certificate in Office Administration or similar (preferred)
- sound computer skills
- basic cash handling experience
- experience working as a receptionist in a busy clinic environment
- a warm, friendly and caring attitude towards clients and their pets
- the ability to provide knowledgeable healthcare advice for owners
- excellent customer service skills
- the maturity to professionally liaise with a broad customer base
- a proven ability to be a team player
- flexibility to work weekends as required
What you will get in return:
- Fantastic career development and opportunities
- Discounts in our vet clinic
- Access to our Employee Assistance Program
- Access to the Foster Care Program
- A unique and friendly working environment (surrounded by animals!)
- Rewarding work with animals in need
If you believe you have the maturity, skills and passion to be successful in this role, please apply in confidence via our website https://dogshome.com/careers/current-vacancies/ or by clicking APPLY, ensuring you provide a cover letter and updated resume in Word or PDF format. If you have any questions, please contact [email protected].
Applications for this role will close on Wednesday 25 July 2018
The Lost Dogs’ Home is an equal opportunity employer committed to providing a working environment that embraces and values diversity and inclusion. Only candidates with the right to work in Australia may apply for this position.
Applications for this role will close on Wednesday 25 July 2018
The Lost Dogs’ Home is an equal opportunity employer committed to providing a working environment that embraces and values diversity and inclusion. Only candidates with the right to work in Australia may apply for this position.
Responds for Customer Service Officer Part-time on FaceBook
Read all comments for Customer Service Officer Part-time. Leave a respond Customer Service Officer Part-time in social networks. Customer Service Officer Part-time on Facebook, LinkedIn and Google+
Related jobs in Australia: Call Centre Operator | Customer Support Analyst (Level 1/2) - 6 Month Contract - Urgent start | B2B SALES AGENTS !! | $55K + Super + Uncapped Comms (OTE 120k+)| GREAT CULTURE | Internal Sales – Product Specialist | Inside Sales Executive | SaaS | $65K + Comms