Call Centre Agent
Probe Group are Australia's fastest growing and most respected privately owned customer management and business services provider.
Summary about this job
Customer Service - Call Centre
Company: Salmat
Location: Melbourne
Work type: Full Time
Salary: base rate + OTE
Phone: +61-8-9390-8130
Fax: +61-8-8749-2210
E-mail: n\a
Site: n\a
Detail information about job Call Centre Agent. Terms and conditions vacancy
- Location: CBD - 5 minute walk from Flagstaff Train Station
- Work on behalf of a Government
- Fixed term contract until June 2019
About the Role
This role will see you working in a supportive team environment on behalf of an Australian Federal Government agency. You will be responsible for handling incoming calls and providing support to internal clients with IT related issues.
Key Details:
- You must be an Australian Citizen to be eligible for this role
- Multiple part time positions commencing 20th August & 27th August
- Fixed term contract until June 2019
- Part time - 25-35 hours per week & Full Time - 38 hours per week
- This is a 24/7 contact centre so full availability is required on a rotating roster Monday to Sunday
- Comprehensive paid systems and product training
- All successful applicants will be required to complete a baseline security clearance which we will assist you with
Duties:
- Answer calls, emails and other forms of communication from clients
- Investigate and troubleshoot customer issues utilising a knowledge base
- When unable to resolve customer issue, escalate to appropriate support group according to process within set time frame
- Adhere to process for handling and management of all customer issues
Skills & Experience:
- Prior customer service experience - contact centre preferred but not essential
- Intermediate knowledge of Microsoft desktop/server operations systems and desktop applications
- Familiar with Internet Explorer, Firefox and Chrome web browsers
- Ability to convey guide, support and convey information to a variety of people
- Computer literate with the ability to learn quickly
- Excellent communicator with very strong written and verbal communication skills
Benefits
- Leadership Development Program
- Ongoing coaching and support
- Multiple career progression opportunities
- Staff discounts on products/services such as Medibank,
About Our Company
At Probe you will have the opportunity to really make a difference. Probe Group are Australia's fastest growing and most respected privately owned customer management and business services provider. Established in 1979, and recently having acquired Salmat Contact Solutions, we now have over 3000 staff worldwide and are enjoying a period of sustained growth.
How to Apply
Probe is an equal opportunity employer committed to creating and maintaining a diverse and inclusive workforce that reflects the communities in which we live and conduct business.
If you are interested in working for a fast paced, innovative & rewarding environment then click apply now!