Customer Service Coordinator - Entertainment

Summary about this job

Detail information about job Customer Service Coordinator - Entertainment. Terms and conditions vacancy

• Work for Australia’s premier entertainment, hospitality and leisure company
• SYDNEY CBD designer office
• Be part of the Customer Service Team for Entertainment

An exciting opportunity has become available in CORP HQ Sydney for an enthusiastic and self-motivated individual to take on the role of Customer Service Coordinator for Entertainment, reporting to the Customer Campaign & Product Manager.

Event Cinemas is part of the EVT group, Australia's premier Entertainment, Leisure & Hospitality Company operating brands such as Event Cinemas, Greater Union, Birch Carroll & Coyle, Moonlight Cinemas, Rydges Hotels & Resorts, QT Hotels & Resorts & Atura Hotels.

About the Role

You will be working in the Customer Experience Team where you will monitor and deliver customer service to the highest possible standard in Australia & New Zealand Cinemas. 

The primary purpose of this role is to provide outstanding customer service via various customer touch points to improve customer satisfaction.

Some of the Key Accountabilities of this role are;

• Responding to a variety of questions related to member accounts and transactions across various touch points; email, phone and social media.
• Interface with customers to handle both pre and post-experience service.
• Offer productive solutions to customers to ensure that they are satisfied with the service and return for more.
• Handle and resolve customer feedback/questions via email or phone (as required) in a timely and accurate manner.
• Maintain competent understanding of Event Cinemas products, loyalty program, campaigns and locations.
• Coordinate, analyse and improve customer service functions to meet company goals.
•  Assist with reporting and other ADHOC duties.

About You

We're looking for an experienced and highly driven person to join the team. To be considered for this role you'll need to have;

• Passionate about delivering quality customer service.
• The ability to work autonomously and together with fellow team members and other departments.
• Have a friendly and patient attitude.
• Professionalism, enthusiasm, and the energy to thrive in a results driven business.
• Excellent communication skills both written and verbal.
• Proven experience in problem solving issues.
• You must love film, and be passionate about the experience of going to the movies and seeing the best in entertainment on the big screen at the number one cinema network in Australia.

Get in touch and tell us how you can bring your individual skills to Event Cinemas. In return we'll give you a great working environment with loads of fun benefits and the chance to work with a great team of people.

To be considered for this role, please APPLY NOW by sending a covering letter outlining your relevant skills and experience, along with your CV.

For more information visit us at www.totallyintoit.com.au