Customer Service Officer - Geelong Location
Multiple temporary opportunities | Government | $31.31/hour + Super | Geelong | Full-time hours
Summary about this job
Customer Service - Call Centre
Company: Chandler Macleod Group
Location: South West Coast VIC
Work type: Contract/Temp
Salary: Up to $31.31 p.h. + Super
Phone: +61-2-7936-2359
Fax: +61-3-2177-6763
E-mail: n\a
Site: n\a
Detail information about job Customer Service Officer - Geelong Location. Terms and conditions vacancy
Chandler Macleod are proud to be partnering with the Australian Federal Government for an upcoming bulk recruitment project. We will be managing the external workforce of Compliance Customer Support Officers across several locations nationally and in turn are looking for experienced customer service professionals to join our team in Geelong, due to commence at end of August 2018.
The core purpose of the Compliance Customer Support Officers is to assist customers with general phone based and emailed queries and aid in the assessment and review of customer data from a range of sources, ensuring that evidence is accurate and records are updated accordingly.
You will be responsible for:
Assisting customers to access, navigate or interpret the departments’ compliance policies and processes
Solve complex problems and initiate positive outcomes for the customer
Keep up to date with legislation and policies
Maintenance of customer information in the internal database
Uphold customer confidentiality at all times
The sensitive and sometimes complex nature of the customer queries requires individuals that are able to demonstrate a strong level of empathy, resilience, problem solving and possess the ability to work within a highly process driven environment.
We are looking for individuals with the following experience:
Excellent customer service and administration skills
Previous experience in a government department would be advantageous, yet not essential
Proven capability to resolve customer issues
Strong written and verbal communication skills
Proficiency utilising multiple computer systems
You must be an Australian citizen, willing to undergo an entry level background check and available to commence end of August 2018. You will be expected to work full-time hours, Monday to Friday and will be rewarded with an hourly rate of $31.31 plus super.
This is a fantastic opportunity to gain experience within the government space and strong performance in the role is sure to be recognised and rewarded. We are commencing our recruitment process immediately and would encourage you to apply today.
If you have any additional queries you are welcome to email us at [email protected] or call us on 03 8620 8200.