Customer Interactions Manager
All vacancies of Australia • Call Centre & Customer Service • Customer Interactions Manager
Exciting opportunity for an experienced and passionate Consumer Service Manager to join this leading dynamic and global FMCG brand.
Summary about this job
Management & Support
Company: Sharp & Carter Sales and Marketing
Location: Sydney
Work type: Full Time
Salary: n\a
Phone: +61-8-4600-3516
Fax: +61-2-4556-8740
E-mail: n\a
Site: n\a
Detail information about job Customer Interactions Manager. Terms and conditions vacancy
- Manage, develop and train all customer service operators
- Leading Global FMCG company with strong company values
- Attractive Remuneration Package | Sydney location
Reporting to the Department Head, this role will see you use your strong coaching and strategic ability to lead the consumer support team to success. Manage and develop the AUS/NZ Consumer Response System and the subsequent training of all operators.
Duties
- Manage the Consumer Interaction Team ensuring consistently high service
- Ensure all staff are trained and all complaints/inquiries are processed
- Contribute to the long-range plan for acute awareness in product development
- Develop strong working relationships with all functions of the business
- Provide effective reporting to all areas of the business
Skills and Experience
- Strategic mindset and capabilities
- Experience managing/building a consumer interaction team
- 5 years’ experience in consumer contact management or similar
- Experience in SalesForce and/or similar CRM platforms
- Experience in managing Social Media & Digital Communities
- Tertiary qualification in Marketing or Communications (or similar)
- Attractive remuneration package
- Strong company values and culture
- Join a Leading Global FMCG brand.
How to Apply
Click APPLY or contact Michael Barry on [email protected] for a confidential discussion.
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