Contact Centre Team Member

All vacancies of Australia • Call Centre & Customer Service • Contact Centre Team Member

Now open, ICC Sydney is the premier fully-integrated convention, exhibition and entertainment precinct in Australia.

Summary about this job

Customer Service - Call Centre

Company: International Convention Centre Sydney

Location: Sydney

Work type: Full Time

Salary: Attractive Base Rate + Superannuation

Phone: +61-7-7668-2389

Fax: +61-3-3825-8640

E-mail: n\a

Site: n\a

Detail information about job Contact Centre Team Member. Terms and conditions vacancy

Challenging and rewarding role - Exciting opportunity to make your own mark
Unique opportunity to join the new world-class venue within Darling Harbour
Showcase Sydney through its convention, exhibition and entertainment centre

ICC Sydney is a $1.5 billion development that has transformed the Darling Harbour precinct. The project delivered 35,000sqm of internal exhibition space, the largest commercial kitchen in the southern hemisphere, Australia’s largest ballroom, an open air event deck, and an 8000 seat entertainment theatre.

We a currently looking to recruit a Full Time Operations and FM Contact Centre Team Member to work along our Interface Manager – FM Service, to ensure the smooth running of ICC Sydney.

Responsibilities

Answering and actioning inquiries from staff, patrons and contractors.
Data input and monitoring of ICC Sydney system for all reactive and planned maintenance task.
Contact centre operator will be responsible for a wide variety of duties, including managing a busy switch board, logging jobs and raising work orders
Supporting the delivery of reactive and planned maintenance of ICC Sydney.
Maintaining a customer based focus in all services

Additionally, you will have a positive attitude, a willingness to learn, a demonstrated commitment to your career and the desire to be part of one of the largest and most innovative projects in Sydney. To succeed, you will have a passion for getting results, be resilient with strong customer service and communication skills and be able to establish good working relationships.

The successful candidate will have proven experience within a similar role.

Please Note; relevant screening checks will be conducted as part of the recruitment process. These include National Criminal Records and National Police Background Checks, Proof of Identity that meets the 100-point check and may include Working with Children background checks.

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