Customer Support Officer
Sensational opportunity for a dynamic Customer Support Officer to join this high profile market leader in the FMCG space based in the West Sydney
Summary about this job
Customer Service - Call Centre
Company: Robert Walters
Location: Sydney
Work type: Contract/Temp
Salary: n\a
Phone: +61-8-8694-9833
Fax: +61-7-6760-2586
E-mail: n\a
Site: n\a
Detail information about job Customer Support Officer. Terms and conditions vacancy
This high profile market leader in the FMCG space is seeking a self starter, passionate Customer Support Office to join their dynamic team. Reporting to the Customer Support Manager and utilising your previous expertise and exceptional customer service skills, your primary focus will be to provide support and solutions to clients.
Your duties will include but not be limited to:
- Handling high volume customer enquiries
- Processing customer orders received via phone or email
- Provide Store support, including product updates and information
- Follow up on ETA’s and back orders
- Credits Notes/Credit Limits, returns/Warranty claims
- Complaint handling
- Reporting - daily, weekly, monthly
- Liaising with internal/external stakeholders
- General ad hoc duties
To be Successful in this role you must have:
- Previous 2 years experience as a Customer Support Officer
- Excellent Communication skills, both written & verbal
- Ability to build strong working relationships
- Intermediate MS Word & Excel
- Min 8,000ksph
- Strong attention to details
- A proactive and Can do attitude
- SAP experience highly advantageous
- A car and Licence would be desirable
This is a great opportunity to join this global market leader and shine, delivering outstanding Customer Service. The office is based in a surrounding suburb of Parramatta, with on-sight parking is available. If you have a passion for team support and delivering exceptional customer service, then this is the role for you
To apply please click apply or call Tiarna Bishop on 02 8836 3610 for a confidential discussion.