Customer Service Agent

Summary about this job

Detail information about job Customer Service Agent. Terms and conditions vacancy

• Join a fast growing company that is also the clear market leader
• Fun, respectful, innovative, high performance company culture
• Exciting role within a vibrant customer service department

Menulog, www.menulog.com.au, established in Australia in 2006 is the number one online food and beverage takeaway service in Australia.  Menulog currently has over 10,500 restaurant partners around Australia and New Zealand, delivering more than 130 cuisines direct to the consumer's door.  Menulog merged with a local competitor EatNow in early 2015 and then the merged company was acquired by the global leaders in online and mobile food ordering, Just Eat, www.justeat.com in June 2015. Menulog has very trendy offices based in Sydney with a fabulous, fun people focussed culture.

Menulog is currently seeking a solutions focused customer service agent to be responsible for delivering exceptional customer service for both our restaurants and consumers. You will be working in a full time capacity but on a roster basis where you will be required to work a rotating roster that includes some weekends with shifts predominantly in the afternoon/evening (ranging from 10:30am - 10pm).  You will report into the Solutions Team Leader and be based in our top floor CBD office with a rooftop garden overlooking Hyde Park!

Key Responsibilities

• Managing our live chat service, and inbound escalations from restaurants and consumers via our offshore partner

• Conducting a basic account management function for our restaurant partners

• Quality controlling and auditing of restaurant details

• Administrative support

• Continuous improvement of product, process and systems feedback from our customers and partners

• Ability to communicate with other departments effectively and suggest measures to prevent errors

Key Experience/Skills required

• Passion for outstanding customer service

• Restaurant and customer obsessed attitude

• Understanding of online CRM systems (preferably Zendesk)

• Passion for supporting the success of restaurant partners and customers

• Enjoy working in a dynamic and friendly environment.

• Positive, and solution-focused

• Exceptional written and verbal communication

• Adaptable and challenging, always seek excellence in service delivery

• Excellent computer and social platform understanding

• Ability to work in a busy environment and work towards key indicators

• Genuine empathy and relationship-building abilities

• Ability to work on your own initiative

• Dependable/ reliable and ability to work flexible hours (7 days per week between 10:30am and 10pm flexibility)

• Analytical capabilities and applying this knowledge to tangible results

If this sounds like you and you want to work for an amazing, fun company please apply via seek.  

Only candidates selected for the short list will be contacted in relation to this role