Customer Service Consultant

Company Description:

NHP specialises in electrical and automation products, systems and solutions, servicing end users, OEMS, contractors, wholesalers, system integrators, switchboard builders and consultants. With 75,000+ marked line items, we offer the complete industrial electrical and automation solutions package across 23 locations throughout Australia and New Zealand.

With 50 years of Electrical and Engineering Industry Excellence, and driven by a team of over 750 quality personnel, NHP Electrical Engineering Products Pty Ltd is proud of its ability to provide local choice with the power of global partners. We believe our people are key to everything we do and we believe in taking care of our people so they can take care of our customers.

About The Role:

NHP’s Customer Service Team is the most energetic and dynamic environment we have to offer you! And because NHP not only prides itself on providing outstanding customer service, but also believes that assisting customers with all their electrical and automation needs is a core function of our service offering, our Customer Service Consultants are pivotal to NHP’s success. Receiving a significant number of enquiries per day, you will join a team expanding to 4 customer service consultants handling both internal and external phone/email enquiries, orders and returns.

Responsibilities include:

• Providing exceptional frontline customer service to internal and external stakeholders via multiple channels;
• Support customers and internal specialist divisions in providing assistance with Quotations, Pricing and Availability, Orders, Returns, Services, Logistics and general Customer Service support;
• Investigate queries and determine resources needed to respond/provide solutions to customer requests for assistance; and
• Liaise with various internal departments in order to assist customer enquiries regarding products, services, returns and technical issues.

About You:

The successful candidate will be technically inclined and have the passion and drive to become an expert in NHP’s products and business. Along with an understanding of customer service and general computer skills, the ideal candidate with thrive working in a vibrant team environment.

Ideally you have:

• Electrical or Electronic trade or engineering background preferred but not essential
• Technical aptitude
• Eagerness to learn about the NHP business, its products and their technical applications
• Good communication skills (written and verbal)
• High attention to detail, accuracy and speed
• Computer knowledge
• Driven by helping customers and internal stakeholders, with a focus on achieving the best outcomes for NHP and our customers
• Adaptable, self-motivated and proactive, able to use initiative and think outside the box

Benefits:

You will be rewarded with a competitive remuneration package, career development and additional tools and benefits which will help your success in this role. As a privately owned company, NHP has the agility to respond to market trends quicker, creating an environment in which you can leverage your existing experience whilst learning new skills. NHP’s unique values coupled with the strong company culture will allow for your career to be more than just a job.

Find out More:

To find out more visit: www.nhp.com.au