Team Manager

As the Team Manager, you will motivate, coach and inspire the Sydney service team to deliver exceptional customer service and experiences to our members through our inbound call centre.

You will play a pivotal role in leading the day-to-day operations, which include: On boarding, quality
assurance, training, coaching and performance reporting.

We’re looking for someone who can hit the ground running in this fast paced, changing environment and join the contact centre buzz.

Talent Factor…

• Natural people leader with experience in a similar role;
• Strong communicator with the ability to negotiate, influence and inspire change;
• Extremely ambitious and driven with the ability to motivate your team to strive for excellence;
• Member focussed and determined to deliver better value banking solutions.

Essentials…

• Experience within a similar leadership role, ideally within the banking and finance industry;
• Contact centre experience;
• Demonstrated experience with implementing process improvements and leading change;
• Ability to learn quickly and hit the ground running.

Why CUA?

At CUA, we aspire for our team members to be part of something special, where we are known as a Best Employer and a great community to be part of. We value our people to experience a place where:

• Members are at the heart of everything we do
• We are accountable for results and empowered to take action
• We deliver outcomes and impact
• We constructively challenge ourselves and others
• We proactively work with others to innovate, adapt and grow
• We are genuine and inclusive

Questions? Please call Talisha Reidy from our CUA Careers Team on (07) 3552 4537.

Please click the 'Apply Now' button to apply.