Call Centre Customer Service Consultants

UniSuper is one of Australia’s largest superannuation funds, and is run solely for the benefit of its members. For more than 34 years, UniSuper has been managing super for people employed in the higher education and research sector. UniSuper currently invests around $66 billion on behalf of 400,000 current and former higher education and research employees.

As we are filling roles created by our Consultants enjoying secondment opportunities elsewhere in UniSuper, these roles are initially offered on a 12 month contract basis.  Should you love working for us as much as we love having you, a more permanent arrangement could be considered towards the end of your contract! As a Member Services Consultant, you will champion UniSuper products and services, ensuring that our members receive outstanding customer service. Your focus will be to answer call inquiries accurately and within agreed service times in a professional, member focused manner. This may lead to multi skilling in our chat and email member inquiries.

UniSuper provides you a supportive and collaborative team environment and a chance to innovate in a fast moving, member-focused environment. The UniSuper Learning & Development Team supports your career development with a three week induction and role relevant training. 

We give you two days a year to volunteer your time as well as three extra days of annual leave between Christmas and New Year, when we close our office. We also offer gym discounts, pay for your participation in selected fun runs and have onsite massages to ensure your health and well-being. 

Please click on ‘Apply for this job’ and include your cover letter and resume to apply for this great opportunity to build your career in the superannuation industry.

This role is being recruited by our internal Talent Team and should we require recruitment agency assistance, we will reach out to our preferred partners.