Customer Service Specialist
Bring your strong customer service experience to this diverse role.
Summary about this job
Customer Service - Call Centre
Company: Fluke Australia
Location: Sydney
Work type: Full Time
Salary: n\a
Phone: +61-3-4934-3920
Fax: +61-7-6929-6402
E-mail: n\a
Site: n\a
Detail information about job Customer Service Specialist. Terms and conditions vacancy
Recognised as a global leader in the supply of electronic testing and measurement, Fluke Australia, part of the Fortive group of companies, requires an experienced customer service specialist based at our headquarters in Castle Hill.
You will be responsible for delivering world class Customer Service to all external and internal customers.
The Role:
Working alongside an experienced operations team, your role will include:
Inbound Calls & Sales Support
- Manage customer queries on product Price, Availability, and Lead Times based on information from the Oracle system
- Manage and maintain sales input to CRM system
- Transfer Technical and Accounts related queries received through switch or by email to appropriate department/personnel
Order Management (OM) & Customer Service
- Enter customer purchase orders in Oracle system. This includes warranty related orders, customer’s Request for Quotes (RFQs), and Pro-Forma Invoices for Cash in Advance (CIA) customers.
- Processing of training related customer invoices and rebates in Oracle system. This includes admin assistance to Finance and Marketing Teams.
- Manage and maintain pricing matrix
- Preparation and distribution of customer backorder reports to channel partners in Excel format.
- Act as an information source on status of factory and customer backlogs, product returns, replacements, and inbound and outbound shipment delivery schedules
Adhoc Responsibilities
- Adhoc responsibilities as required from time to time
Your Profile:
The successful applicant will be expected to demonstrate the below skills:
- 3 - 5 years experience in Sales Support, Customer Service, Order Entry, or similar roles
- Qualification in Customer Service, Business, Supply Chain, Operations, or similar
- Electrical / engineering experience preferred
- Excellent verbal and written communication skills. Excellent Customer Service Attitude
- Proficient in Microsoft 365. Advanced MS Excel Skills. Knowledge of Powerpoint preferable but not essential
- Experience in ERP system such as Oracle or SAP.
- Experience in CRM systems such as MS Dynamics or Salesforce
- Highly energetic and a high level of pro-activeness and flexibility
- Highly Organized, “Can Do Attitude”, Attention to Detail
- Can work with G&A, Sales & Marketing Teams and retain good inter relationships with customers and suppliers
Applications:
If you are ready for an exciting and autonomous challenge with a World leader and feel you have the relevant experience, than please submit your application (CV and a cover letter outlining your suitability for the role) today!