Fulfilment Services Specialist

Summary about this job

Detail information about job Fulfilment Services Specialist. Terms and conditions vacancy

• Member-based organisation with a friendly supportive environment
• Oakleigh location close to Transport, shops and cafes
• Use your strong customer service experience in an administration role

Set amongst the vibrant cafe culture in Oakleigh our office is a hive of excitement. We are introducing a new workflow system, new products and embarking on several groundbreaking projects that will change the way that we service our members and customers. Because there is so much going on we are on the lookout for a specialist who would love to work in our close-knit team.

Our specialist role is a senior team member who will assist the department head by carrying out important functions. If you love to coach diverse individuals to achieve their potential, thrive learning and trying new things, can think outside the box, enjoy taking ownership of major processes and are a great communicator then this role is the perfect opportunity for you to showcase your talents.

Our team love to work together and to celebrate our successes. We have monthly theme days and we love to eat. There is always food, lots of food. If you are up for a creative challenge and then apply now and let us know how you will contribute to our first celebratory theme day with you.

THE ROLE

• Full time 5 days a week
• Coaching team members
• Bulk communications to our members
• Process member requests and communicate with members within SLA
• Ensure scholarships are paid
• Provide support and guidance to other departments
• Project work
• Maintain accurate member database

REQUIREMENTS

• Strong customer service experience in an administration role
• Ability to work autonomously and as part of a team
• Excellent administration skills
• Excellent attention to detail required
• Ability to reach KPI daily targets and deadlines
• Commitment and reliability
• Excellent communication skills, verbal and written
• Computer skills – Microsoft Office Suite

BENEFITS

• Join ASG in a time of significant opportunity, change and growth
• Full time 35 hour working week
• A member-based organisation with a friendly supportive environment
• Oakleigh location close to Transport, shops and cafes
• We embrace and value diversity and inclusion

About ASG

ASG is the largest provider of education scholarship plans in Australia. Since our inception, we have supported the education journey of more than 530,000 children and more than $2.5 billion has been returned to members.

Our versatile education funds offer a range of options to plan for the costs of education. Our members also enjoy ongoing support from a range of tools and information designed to further academic, social and emotional development. From parenting information to career planning tools, these resources provide expert advice for all ages – from early childhood, post-secondary to lifelong learning.

Our values expressed through 'The ASG Way':

Values have always been important at ASG, and supporting children to pursue education and learning opportunities is a value shared across the team. In addition to the importance we place on the products and services we offer our members, our workplace culture is underpinned by a set of values that influences how we work together and the pride we have in working at ASG.

The ASG Way puts the member at the heart of everything we do; involves respecting each other and our organisation; embraces diversity and inclusion; encourages us to have the courage to be the best we can be; to be progressive and bold; to work as one team and take responsibility for our actions.

Our focus on continuous improvement and putting the member at the heart of everything we do defines our culture – who we are, how we behave and what we are proud of.