Software Services Manager
Seeking a customer service professional to provide positive leadership with a focus delivering exceptional support services.
Summary about this job
Management & Support
Company: Webstercare
Location: Sydney
Work type: Full Time
Salary: n\a
Phone: +61-7-2881-7918
Fax: +61-7-5425-5026
E-mail: n\a
Site: n\a
Detail information about job Software Services Manager. Terms and conditions vacancy
- Join a leading healthcare company with a focus on customer satisfaction
- Become an integral part of a collaborative and friendly team environment
- Inner west location - close to public transport and onsite parking
At Webstercare, we specialise in innovative medication management solutions to support patients and residents in Aged Care Homes and the community. Our commitment is to work closely with pharmacy services, aged care providers and medical practitioners in supporting patients and clients with their medication management needs. We have a prominent brand presence and reputation for delivering exceptional products and services.
www.webstercare.com.au
We are seeking a customer service professional who is focused on tangible outcomes to enhance and further build on our support services and procedures.
If you have run a structured customer delivery focussed operation; an IT Helpdesk operation or similar in the past; this is a role that will benefit from your procedural awareness and people management skills.
Our culture is geared to customer satisfaction and that is the overriding outcome we seek with our software service support operations. In achieving this objective, we seek your input in ensuring optimisation of all team deliverables.
An IT background or experience in software support and delivery will be beneficial, and we perceive people management experience and procedural experience to be key elements in the success of this function.
Candidates with customer service management backgrounds or those with experience in call centre support operations are encouraged to apply.
We anticipate you will have strong communication and interpersonal skills along with positive leadership attributes. We will provide consistent ongoing training in regard to the technical aspects of the role and will encourage ongoing personal development.
If you are confident you can take on this new career challenge, we look forward to your application.