Customer Care Coordinator

Summary about this job

Detail information about job Customer Care Coordinator. Terms and conditions vacancy

• Industry leading organisation experiencing rapid growth
• Great customers, Great team.
• Thomastown Location – start ASAP

Billi, an Australian manufacturer of instant boiling and chilled filtered drinking water systems, has a 12 month's fixed term contract opportunity for an experienced Customer Service professional based in Thomastown.   

For over 20 years, Billi has lead the market with the premium product.  Billi is a long term company and is experiencing continuous growth due to product innovation, unique sales approach and most importantly great after sales support and customer service.

This is a fast paced role and offers you variety, challenges and the opportunity to use all of your acquired skills.

Reporting to the Head of After Sales your duties will include, but not be limited to:

• Managing and responding to escalated customer enquiries
• Day to day booking, allocating & co-ordinating of service calls to ensure timely attendance of all service calls
• Manage the CRM service centre to ensure all data is up to date and accurate for your area/s including closing service calls
• Assist clients with interstate service enquiries
• Process service related debtor invoicing
• Process warranty claim paperwork

We are looking for someone who:

• Has a strong customer service ethic and is passionate about helping others
• Has a minimum 2 years' experience working in a professional customer service or office environment
• Demonstrates strong problem solving and conflict resolution ability
• Organised and able to work in a fast paced environment
• Is well presented to fit in with the organization's values of Teamwork & Respect, World Class Customer Service, Innovation and Excellence.

Key Competencies & skills required:

• Strong customer service background in dealing with both commercial and retail customers
• Genuine passion for people, customer service and sales
• Ability to think and act calmly under pressure.
• Self-motivated and results orientated
• Excellent communication skills and time management
• Strong people skills with the desire to build solid relationships
• Professional and helpful phone manner

What we can offer:

• A competitive salary package, depending on experience and qualifications
• Professional, respectful and friendly team
• Ongoing training and career development
• Modern offices and a great team environment
• Billi provides a safe smoke-free workplace and equal opportunity.

This is an excellent opportunity to be part of a growing business that has drive and enthusiasm; you will be able to make your mark in the development and expansion of our Customer Care department.

If you are interested, please click "Apply Now" button below to complete the questionnaire, and submit your CV and one-page cover letter detailing how you meet the above selection criteria.

*No agencies please.