Client Service Advisor

Summary about this job

Detail information about job Client Service Advisor. Terms and conditions vacancy

 Closing: 19 August 2018
Location: Melbourne
Job Code: 4261646

National Support Centre

We are Marie Stopes Australia

We are a social enterprise organisation providing quality sexual and reproductive healthcare services to Australian women and men across our network of accredited health clinics within Australia.

We are seeking Full time, Part time or Casual team members. As a Client Service Advisor you are here to support Marie Stopes patients and clinics. Your efficient customer service and professional manner in all communications is key to the success of this social enterprise.

Your responsibilities will include, but are not limited to:

• You will be the first point of contact for calls and queries across Australia. Your compassion, empathy and discretion will ensure finding the right service for each of our callers will come with ease.
• To develop and maintain professional relationships with Nurse Unit Managers and team members to support delivery of exceptional client care.
• To provide superior patient management through the accurate recording of information and data collection, relating to bookings.
• To maintain up to date knowledge of the clinical services and operations in order to provide effective responses to client calls.

Qualifications, skills and experiences required include the following:

• Fantastic customer service skills and experience is one of your many talents
• Exceptional verbal and written communication skills
• Professional telephone manner
• Confidence using MS Office and database management systems
• Ability to work autonomously and within a team environment
• An understanding of the importance of confidentiality
• Ability to work to targets and KPI's
• Previous experience in a high volume contact centre is desirable, although not essential for the right candidate
• A pro-choice attitude and support for our vision Children by choice, not chance

What we are offering you:

Besides the benefits of joining a team of passionate, like minded and motivated individuals, your salary is commensurate to experience and will be negotiable.

• Casual rate range of $25 - $29 per hour
• Full time salary range of $40 000 - $55 000 per annum - plus super
• Bonuses - Up to 2k per annum
• Generous salary packaging (considerably reducing your tax)
• Freshly renovated office in the heart of Melbourne CBD

In addition to your take-home pay, you will have access to salary packaging, bonuses, flexibility and most of all you will have the satisfaction of making a positive difference while being a part of an organisation with a global footprint.

Marie Stopes Australia values a safe working environment. As part of our recruitment and selection process, potential candidates will be required to undertake a background check.

www.mariestopes.recruitmenthub.com.au

Integrity - Quality - Sustainability - Courage