Customer Support Superstar | Finance | Full Time
Australia's largest Forex broker and global leader seeking passionate and skillful customer service representatives to join its Sydney CBD based team.
Summary about this job
Client Services
Company: Bud Corporation Pty Ltd
Location: Sydney
Work type: Full Time
Salary: n\a
Phone: +61-7-2544-8399
Fax: +61-3-7418-2879
E-mail: n\a
Site: n\a
Detail information about job Customer Support Superstar | Finance | Full Time. Terms and conditions vacancy
- Full time position
- Great start in Financial Services
- Fast Growing and Exciting Company
Come grow with us! If you are passionate about delivering fantastic customer service and an organised quick learner with problem solving attitude plus a natural talent with technology, we'd love to hear from you!
We take pride in providing world-class customer service, and we need friendly, patient and tech-savvy superstars to WOW our customers.
About US
The company is Australia's largest online Foreign Exchange Broker with the goal of becoming the number one Foreign Exchange Broker globally in the coming years. This is a great opportunity for the right candidate to join the business for its next wave of success. You will be based in a modern office in the Sydney CBD.
We're looking for someone who knows how to shine (without being a prima donna), is always willing to learn, and has a genuine knack for understanding customers and their desires.
Responsibilities
This position is part of our busy Sydney support team and has come out due to the fast growth of our company. We're looking for a great communicator with heaps of initiative, who is passionate and motivated.
You must:
- Provide excellent inbound / outbound support via phone, live chat and emails;
- Handle all the customer inquiries with a magnificent and peerless attitude with full dedication and determination;
- Liaise with multiple departments to assist in resolving customer queries;
- Deal with technical queries regarding the trading platforms including analysis and investigations of trades;
- Go an extra mile by providing remote desktop support to resolve clients inquiries.
You must be:
- A fast learner and hungry for knowledge;
- Passionate about serving clients with the best of the industry standards;
- Having outstanding written and verbal (English) communication skills;
- Computer literate and comfortable in solving technical issues across various software programs / applications;
- Proactive and take ownership of tasks;
- Having a positive attitude and willing to communicate with customers;
- Confident with basic Financial Mathematics and MS Office;
- Flexible with working hours.
Desirable skills:
- RG146 General Advice qualification;
- Fluency in verbal communication as well as excellent writing skills;
- Strong customer service background;
- Friendly behavior towards team mates;
- Vibrant attitude with work ethics;
- Knowledge of foreign exchange trading and trading platform such as MetaTrader 4 and cTrader is an added advantage;
- Decision making skills.
We firmly believe our success is due the energy, enthusiasm and passion of our team members and we really do live by these words.
You are going to be a part of the World's Largest Forex broker team, so don't miss out!