Customer Service - Banking - Inbound
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Amazing opportunity for a customer service professional with banking experience!
Summary about this job
Client Services
Company: Options in Finance
Location: Melbourne
Work type: Full Time
Salary: $61,000 package
Phone: +61-3-7306-6525
Fax: +61-8-5368-1049
E-mail: n\a
Site: n\a
Detail information about job Customer Service - Banking - Inbound. Terms and conditions vacancy
Amazing Opportunity for a phone-based customer service professional with banking/finance experience!Main focus of the role:
- Be the first point of contact for customers through email and phone calls regarding their accounts and provide first call resolution.
- Educate customers on product range and benefits.
- Needs-based selling in response to customer needs.
- Support marketing campaigns.
- Process transactions and admin requests as required.
- Meet compliance obligations, AML, FSR, etc.
- Quick learning ability
- Banking experience
- Proven Stakeholder management skills
- Extensive phone-based customer service experience
- Some sales experience will be looked upon favourably (this is not a sales role but when opportunities to make sales arise you will be expected to act on them)
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