Senior Customer Service Officer - Caroline Springs
As a Senior Customer Service Officer at Caroline Springs you will be the face of our business.
Summary about this job
Banking - Retail/Branch
Company: Bendigo and Adelaide Bank
Location: Melbourne
Work type: Full Time
Salary: Strong remuneration + staff benefits
Phone: +61-8-3434-7744
Fax: +61-2-2043-6779
E-mail: n\a
Site: n\a
Detail information about job Senior Customer Service Officer - Caroline Springs. Terms and conditions vacancy
Join a bank with a great point of difference
About Us
Bendigo Bank's aim is to be Australia's leading customer connected Bank. Our strength comes from our focus on the success of our customers, people, partners and communities and we respect and respond to the unique differences. We have more than 6,500 employees, who serve about 1.5 million customers in more than 600 branches Australia-wide.
About the role and location
Caroline Springs is located 25 kms west of Melbourne CBD. The Caroline Springs branch is looking for a Senior Customer Service Officer to join their small team. This would be suited for someone who has strong organisational skills.
Our Senior Customer Service Officers lead the way in our branches. This is an exciting and rewarding position that requires you to lead the team to provide an exceptionally high level of customer service and build strong relationships. In addition, you will support the Branch Manager with administrative functions, branch operations and the referral of loans.
We have a full time permanent position available at our Caroline Springs Branch.
About you
As a Senior Customer Service Officer you will bring:
- Excellent communication, interpersonal and coaching skills
- Excellent customer service skills
- Ability to resolve complex customer enquiries
- High level of accuracy and attention to detail
- Proven planning and time management skills
- Strong technical skills and the ability to quickly learn new systems
- Ability to quickly learn new systems and process
- FSRA accreditation T2 would be advantageous
What we offer
- Extensive training and coaching to ensure your ongoing success in the role
- As part of a national organisation we are able to offer exciting careers paths within the Bendigo Bank Group
- A range of staff benefits: discounts on bank products and services, share offers, flexible work options, and excellent learning and development programs
We recognise the importance of diversity and continually strive to provide an inclusive work environment where people are treated with respect, feel valued and can achieve success. We believe our success depends on the commitment, integrity and skill of our staff.
Applications Close: 19th July 2018