Broker Support/Software Support- Techology/Mortgage focus
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Get your foot in the door of a fast growing major technology/financial player
Summary about this job
Mortgages
Company: MANTECH INTERNATIONAL SYSTEMS RECRUITMENT
Location: Sydney
Work type: Full Time
Salary: $50,000 - $65,000
Phone: +61-2-7448-9939
Fax: +61-2-8422-1178
E-mail: n\a
Site: n\a
Detail information about job Broker Support/Software Support- Techology/Mortgage focus. Terms and conditions vacancy
Software Application / Product Support Analyst
This is a process driven role and a technical role
Ever thought of working for a leading technology company? Use your mortgage/support experience and move into a market leader in the tech space. This company will definitely excite you and provide you with the opportunity you are looking for.
You may currently work for a financial institution, financial planner, mortgage broker, where you provide support regarding products
In order to successful in this role, you will need to have experience doing something similar, ideally in the finance/mortgage industry. You must have great communication skills as you will need to liaison with internal and external parties.
You will be responsible for
- Working closely with internal and external contact points to resolve and review help tickets
- Escalating of help tickets for additional resources as required
- Resolving tickets in a timely manner according to SLA's and triage any issues that cannot be solved.
- Having perfect/excellent communications skills
- Strong analytical mind to resolve issues
- Take ownership of high priority tickets (JIRA)
- Detailed investigation/escalation notes
- Ability to read or write XML would be a bonus
- Diploma/Degree in an IT related area a plus
- Must have minimum 6 months experience supporting SAAS products or mortgage related experience
Previous experience in mortgage/financial organisations will be highly regarded.
Please apply or call Michael at MantechIT on 99571022
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