Team Leader Operations
Join ASX 100 finance leader – Australia’s Most Loved Bank!Managing a fast paced & successful mortgage lending services team in HQ Gasworks precinct.
Summary about this job
Banking - Retail/Branch
Company: Bank of Queensland
Location: Brisbane
Work type: Full Time
Salary: n\a
Phone: +61-2-5866-8498
Fax: +61-8-1918-3252
E-mail: n\a
Site: n\a
Detail information about job Team Leader Operations. Terms and conditions vacancy
- Join ASX 100 finance leader – Australia’s Most Loved Bank!
- Manage a fast paced & successful retail lending services team
- 11 Month Max Term Contract, HQ location at Gasworks precinct
Why BOQ:
Work for one of Australia's top 100 listed companies where our vision is to create Australia’s Most Loved Bank! BOQ are passionate about providing opportunities for you to develop your career as we continuously adapt and deliver in a transformational and competitive environment.
We support a flexible workplace and our head office in the trendy gasworks precinct provides a great work environment with collaborative open space.
Benefits include;
- Discounted financial products
- Salary packaging options
- Purchase annual leave
- Employee Assistance Program (EAP)
- BUPA Corporate Plan
- Gym discounts and much more!
About the Role:
The Team Leader Operations is responsible for the effective management of workflow across the BOQ Mortgage Hub ensuring assessment and validation standards are maintained and service levels are met.
With a strong focus on staff management, training and quality control this role will be responsible for:
- Managing a team of 11 Broker Assessors tasked with the assessment of PAYG Retail Banking secured lending facilities
- Ensuring bank policy and compliance procedures are adhered to across the BOQ Retail Network
- Ensuring the team are achieving established Service Level Agreements and monitoring productivity in line with Key Performance Indicators
- Providing coaching and development opportunities to the Retail Network
- Communicating changes to the BOQ Credit Policy and ensuring the teams objectives are aligned to the business
- Completing monthly staff one on one’s, overseeing performance management and training and development.
To be successful in this role you will possess a demonstrated background in staff management with a strong foundation in retail lending. We are seeking an individual with proven leadership skills and prior experience managing multiple staff members. Corporate Operations and Branch Management applicants are encouraged to apply.
How to Apply?
To apply for this role please follow the links.
Whilst all applicants will be carefully considered, we will only be able to personally contact you if short-listed for an interview.
The Bank of Queensland is committed to diversity and an inclusive workforce. Aboriginal and Torres Strait Islander People are encouraged to apply.
BOQ is a member of the Australian Bankers’ Association and has subscribed to the Conduct Background Check Protocol (Protocol). Under the Protocol, from 1 October 2017, BOQ will contact any previous employer/s who are also part of this association to provide a Conduct Check of any potential employee.
If you are successful for a role with the Bank of Queensland, it is a condition of employment that background screening is completed to ensure that the Bank complies with its obligations under the Anti-Money Laundering and Counter Terrorism Financing Act. These checks may include, but are not limited to: identity, verification, reference checks, criminal background checks, immigration checks, verification of academic qualifications, bankruptcy checks.