NAB TRADE
Inbound call centre/email/chat role for a Big 4 Bank in North Sydney! Paying $30.55 P/Hour
Summary about this job
Client Services
Company: Hays Banking
Location: Sydney
Work type: Contract/Temp
Salary: n\a
Phone: +61-8-9973-9502
Fax: +61-7-4926-6005
E-mail: n\a
Site: n\a
Detail information about job NAB TRADE . Terms and conditions vacancy
- Work for a Big 4 Bank
- Only a few minutes walk from train station
- Great Opportunity for Career Progression
Inbound call centre/email/chat role for a Big 4 Bank in North Sydney
Your new company
Our client is a market leader in Financial Services and is currently seeking several Communication and customer service associates to provide comprehensive support around their trading products and platforms.
Your new role
- Handling technical website queries and market related queries; including product enquiries across trade products, and tradeable instruments including Cash, Equities and Warrants, across global exchanges.
- Provision of market information via live chat as well as over the phone.
- Follow up with back office operations teams on requested actions and administration
- First time resolution of complaints and escalation of unresolved issues to Seniors & Assistant Team Leader
Outbound Call and Email Servicing
- Follow up with clients on technical incidents and failed trades or settlements
- Follow up with clients to ensure compliance to internal risk frameworks
This role involves working in a structured, fast paced and KPI driven environment so all successful candidates will need to be capable of working to targets, able to work independently as well as working as part of a wider team.
What you'll need to succeed
Previous experience in a call centre preferred but not essential. Candidates will need knowledge of and/or an interest in the share market and financial services, and a high standard of verbal communication skills. You will need to be a fast Learner with the ability to adapt to change quickly and be comfortable using Microsoft office suites/digital media platforms.
What you'll get in return
In return this role offers an exciting opportunity to grow your career in banking. Full training and support is provided. This is a long term temporary position and strong performers will have the opportunity to go permanent.
What you need to do now
If you’re interested in this role, click ‘apply now’ to forward an up-to-date copy of your CV or for more information, contact Michaela at Hays on [email protected] / 0282269787 for a confidential discussion on your career.