Chief Information Officer

Summary about this job

Detail information about job Chief Information Officer. Terms and conditions vacancy

Great opportunity to become part of our Product and Digital team at Service NSW, where you will lead social and friendly teams in an agile and lean culture whilst partnering with an extensive network of stakeholders as you improve the services provided to the citizens of NSW.

About Service NSW

Established in 2013, at Service NSW our vision is to be recognised as the distinctive leader in the provision of government services to the citizens of New South Wales, and we are passionate about delivering a positive customer service experience! Our Product and Digital Team are at the forefront of these positive customer interactions and are leading the way forward for Governments around the globe.

Using our distinctive Service NSW omni-channels, we’re making it easier to do business with Government. Our network of one-stop shops in metropolitan, regional and rural New South Wales and our online, mobile and phone-based services are geared towards delivering a positive customer service experience. 

Primary purpose of the role

The Chief Information Officer, as part of the Product and Digital team of Service NSW, develops organisationally aligned ICT strategies, and leads the strategic ICT function and related business activities. As a key member of the Product Senior Leadership Team, this role will provide guidance and support to the Chief Digital and Product Officers’ decision making, with particular oversight for ICT reform across the organisation and ensuring maximised returns from investments in order to improve operational effectiveness and the efficient, optimised delivery of products.  

Key Responsibilities include:

·       Manage and coordinate the implementation of ICT related functions to strengthen service delivery capabilities within Service NSW and ensure better outcomes and reduced operational costs.

·       Provide leadership to senior executives in Service NSW and collaborate with government agencies to plan and implement ICT strategies, initiatives and technology solutions.

·       Create and maintain highly professional, customer oriented, innovative and future-focused ICT capability within the organisation.

·       Engage and influence decision makers to align ICT investment with strategic objectives.

·       Develop and manage strong professional relationships and partnerships with agencies and external stakeholders, fostering and facilitating their optimal collaboration, participation and engagement.

Essential Requirements for the role:

This role demands strong product instincts, excellent communication skills, technical fluency, customer empathy, and humility.  The Chief Information Officer role will suit an individual who is curious, flexible and has a learning mindset as well as:

·       Tertiary qualifications in information technology, computer science, or a related discipline will be preferred

·       Proven leadership and management at a senior executive level within the ICT industry, leading ICT reform and implementing change management processes and in the development and implementation of information strategies

·       Exceptional understanding of applying public administration principles and implementing contemporary management practices, particularly as they relate to ICT, will be an advantage

·       Experience and passion for working in an Agile environment, Lean methodology, and User Centred Design will be preferred

·       Empathy and passion for our customer, the citizens of NSW

Your remuneration
SEB 1 - The remuneration range is from $225,059 to $247,002 Total Package.

To apply for this role please submit an application via the NSW Government Jobs website, iworkfor.nsw.gov.au. When applying you need to provide:

• Cover letter (maximum of 1 page) 
• Resume (maximum of 5 pages) that details your experience and how you meet the capabilities of the role.

Please note that your employment at Service NSW is subject to a satisfactory national criminal record check.

Want to know more?

Further information about this opportunity can be found in the attached Role Description, alternatively for a confidential discussion about this role please contact Ian Jansen –  Chief Digital & Product Officer via email [email protected]. For more information about the Service NSW recruitment process, please contact Lauren Johnson by email - [email protected]

For any questions related to technical difficulties associated with lodging an expression of interest, please contact the support line on 1800 562 679 or email [email protected] between 8:30am - 5:00pm, Monday to Friday.