Customer Success Manager | SaaS

Summary about this job

Detail information about job Customer Success Manager | SaaS. Terms and conditions vacancy

• Customer Success Manager | SaaS
• Great Renumeration package
• Unbelievable Company Culture

Benefits... 

• Work for a fast-growing Software company with unmatched career progression
• Brand new office overlooking Sydney harbor 
• National/International working and travel opportunities
• Attractive base salary up to $100k + Bonus + Super 
• Over 97% of employees would recommend their friends to work here!
• Voted Top 10 place to work in Australia last 6 years 
• Unbelievable Company Culture 

The Role...

The Client Success team plays a key role in delivering the company's mission by helping clients implement and best use our enterprise SaaS platform, so they stay aware of risks and opportunities that exist in their business today and prepared for any upcoming material event.

You will be reporting to the Head of Client Success for APAC, you'll be responsible for client’s experiencing a smooth and impactful implementation process on to the Saas platform, and ensure that they achieve great benefits from it that meet or exceed their expectations.

This is a pivotal role that will work across multiple teams and pave the way for what Great looks like while influencing the way they deliver value to them on a regional and global level.

You...

• 3-4 years proven experience in a B2B SaaS Customer Success role.
• Ability to communicate and influence at all levels and across multiple stakeholders ( Marketing, Operations, Product, and Development)
• Experience with end-to-end implementation of a B2B SaaS Enterprise Platform/Software with corporate and enterprise clients.
• Proven experience leading and influencing in relation to people, processes, and systems
• Have worked in a fast-growth technology company (Financial Services industry experience preferred)
• Proven experience with running and delivering product onboarding or introduction calls (including onsite/offsite lunch and learns)
• Excellent professional communication Verbal / Written (English)
• Proven experience in expansion sales (upselling, including referrals)

Company & Culture...

This is fantastic opportunity to work for a Global Leader in the Software space. This is an exciting and rare opening, we want someone who is hardworking and motivated to succeed. We are big believers in support, training and career progression!
  
We are big believers in culture if you are looking to find a role where everyone enjoys going to work every day look no further! We have weekly and quarterly incentives from nights out to weekends away. We will also provide you with a brand-new MacBook and iPhone to get you started!

Please APPLY TODAY!