Inside Sales and Customer Service Specialist

Summary about this job

Detail information about job Inside Sales and Customer Service Specialist. Terms and conditions vacancy

Abbott is a global healthcare company devoted to improving life through the development of products and technologies that span the breadth of healthcare. At Abbott, we're committed to helping people live their best possible life through the power of health. For more than 125 years, we've brought new products and technologies to the world -- in nutrition, diagnostics, medical devices and branded generic pharmaceuticals -- that create more possibilities for more people at all stages of life. Today, 99,000 of us are working to help people live not just longer, but better, in the more than 150 countries we serve.

An exciting opportunity has arisen for a passionate and resilient Inside Sales & Customer Service Representative who has a hunger for chasing business and closing sales!

Reporting to the Regional Sales Manager, this position is responsible for liaising with customers, finance, production, distribution, service and sales departments to facilitate the timely and efficient provision of our products and services within the Pharmacy business unit in Abbott Nutrition. 

The main aspects of this role include:

• Answer customer telephone enquiries, orders, service needs and complaints, respond where appropriate or direct to relevant area. 
• Maintain current knowledge of the company's products and services.
• Ensure all Customer Service activities including documentation and record keeping, comply with local and international requirements, and all legal and ethical standards, and meet quality system requirements. 
• Report all customer complaints and service requirements to appropriate personnel, in a timely and efficient manner, entering details onto system and following up where necessary in order to minimise customer dissatisfaction.
• Liaise with sales, distribution, finance and service departments to ensure timely delivery of product to customers.
• Maintain relevant, accurate and accessible records
• Maintain sales statistics and records of field sales performance
• Comply with all relevant company Occupational Health, Safety and Environmental policies, procedures and work practices with the intent of preventing or minimising accidental exposures to self, colleagues and/or the environment.

In addition to the above, the relevant experience is required: 

• Experience in Customer Service/Order Processing
• Familiarity with mainframe computer system and PC use
• Excellent oral and written communication skills
• Computer literacy - especially MS Office programs, experience with SAP desirable
• Resilient and persistent nature, and can handle knock-backs

This role will work within a team of very capable and passionate individuals committed to getting the best outcomes for the patients and the customers that we serve.

Abbott provides some fantastic benefits for our employees, these include:

• Free Parking
• Onsite Gym
• Mothers Room
• Discounted Healthcare
• Discounted Shares program
• Fresh fruit available to employees
• AND…..Lots, lots more

Abbott is an equal opportunity employer

We ask that recruiters respect our internal recruitment process and PSA panel, and refrain from contacting us, or referring candidates to this role.