Senior Key Account Manager - Fire Protection
Great opportunity to join leading Fire Protection Company.
Summary about this job
Account & Relationship Management
Company: FVS Fire
Location: Brisbane
Work type: Full Time
Salary: n\a
Phone: +61-8-9578-1949
Fax: +61-3-1117-6516
E-mail: n\a
Site: n\a
Detail information about job Senior Key Account Manager - Fire Protection. Terms and conditions vacancy
- Industry Leading Company
- Great Team in a Professional Environment
- Drive Business Growth
''Innovation, technology and experience underpin the FVS approach to protecting life and property. They are the hallmarks of our commitment to deliver excellence in customer service.'
FVS is a progressive and innovative leader in the provision of inspection, test and maintenance of all facets of Fire Protection systems and equipment to the education, health, commercial, retail and industrial segments of both the private and public sectors.
The role offers a challenging opportunity for a highly competent and motivated individual to play a crucial role within a well-regarded organisation. The Senior Key Account Manager serves as the primary business contact for the client and is responsible for client satisfaction. A high degree of technical knowledge and proven success in client management within the Fire Services industry is preferred.
You will be responsible for:
• Leadership - Provide leadership and direction to Key Account Management team members to achieve overall business objectives.
• Consistently provide excellent customer service to accounts, as well as represent client needs within the organisation to ensure quality.
• Build relationships with clients to encourage new and repeat business opportunities.
• Comprehensive understanding of FVS's capabilities and service, and effectively communicate all offerings to the client.
• Maintain and develop existing and new customers through appropriate and ethical methods and relevant internal liaison to optimise quality of service, business growth, and customer satisfaction.
• Provide regular two-way communication between the client and service delivery team to facilitate the development of profitable business, sustainable relationships and knowledge of service delivery in order to identify potential issues and/or opportunities.
• Responsible for client conflict resolution, compliance on client deliverables and resolving issues promptly.
• Expand sales in existing accounts by introducing additional solutions and services.
Ideally you will have at least 5 years account management experience in a client service driven organization, be self-motivated and possess strong written & verbal communication skills. Computer and administration skills are essential. You will need the ability to work both autonomously and as part of a team.
The successful applicant will have:
• Strong technical subject matter expertise to foster credibility, loyalty, trust and commitment.
• Proven management skills in achieving results, including financial, goal setting, planning and review.
• Demonstrated experience dealing with clients in a corporate environment (Fire Protection Industry background preferred).
If you are looking for a challenging and dynamic work environment with an organisation where you can make a difference please forward your CV together with a covering letter by selecting the Apply link now.
Applications are treated with strict confidentiality