Senior CRM Administrator

Summary about this job

Detail information about job Senior CRM Administrator. Terms and conditions vacancy

• Provide CRM administrative support to the Blackmores Sales Team
• Newly created role to maintain Dynamics 365 applications and train colleagues on new systems
• 12 month Fixed-term, 4 days per week to suit your lifestyle

Blackmores is Australia’s leading natural health company. We are passionate about natural health and inspiring people to take control of and invest in their wellbeing. We develop products and services that deliver a more natural approach to health, based on our expertise in vitamins, minerals, herbs and nutrients.

Purpose of role:

Working in a team of 3, provide daily end user support to colleagues with Sales and Marketing, ensuring data is readily available to ensure Blackmores meets it’s objectives and profit targets.

We can offer:

• Business/Technical role supporting the Blackmores commercial team
• Fixed-term opportunity that works around you
• Environment that supports your wellbeing with great on-site facilities

Responsibilities include:

• Provide daily support to end users including managing issue resolution and performing root cause analysis
• Daily system monitoring, verifying the integrity of the system and key processes
• Support issue resolution in conjunction with Dynamics 365 Platform Lead, key users and external software vendors
• Execute continuous improvement of platforms through enhancements, integrations, process improvement while maintaining system integrity
• Liaise with internal stakeholders to identify business improvement requirements for BAU tasks and how they can be delivered via the Sales applications
• Support systems training across all teams by delivering, facilitating or supporting training initiatives to achieve a consistent benchmark amongst users

Who are you?

Tertiary educated in either an IT or business related subject, you have previous experience supporting a sales and marketing team with Dynamics 365 or other CRM systems. You understand the back-end of CRM systems, demonstrate a high level of business acumen and communicate effectively with a range of stakeholders.

Highly analytical, you have a strong customer focus, follow procedures and can present information effectively. Advanced MS Office skills and an FMCG background is highly advantageous.

Your genuine commitment to the Blackmores values of Passion for Natural Health, Integrity, Respect, Leadership and Social Responsibility are essential.
We are an equal opportunity employer and encourage applications from a diverse range of suitably qualified candidates.

Agencies please note: this recruitment assignment is being managed directly by Blackmores Talent Acquisition team. We will reach out to our preferred agency partners if required. Your respect for this process is appreciated.