Customer Success Group Director (Salesforce Experience)
Customer Success Group Director Lead a team in this fast-paced software business. Deliver to customer requirements and challenge customer assumptions
Summary about this job
Account & Relationship Management
Company: BigFrontier Pty Ltd
Location: Sydney
Work type: Full Time
Salary: n\a
Phone: +61-7-2905-7178
Fax: +61-2-2400-9357
E-mail: n\a
Site: n\a
Detail information about job Customer Success Group Director (Salesforce Experience). Terms and conditions vacancy
About the business
Join a fast-paced business whose cloud-based software enables employees to have better conversations with customers, creating exceptional experiences helping better serve and sell. Head-quartered out of San Fransico, with a growing team in Australia, this business is looking for a Customer Success Group Director to lead a team, to deliver to and challenge customer solutions.
Grow with this exciting business and be a part of their success. With a Sydney base and with massive plans for expansion, this is the time to join this organisation. With offices in the US, the UK and Australia, this business has big plans and a culture that is all about working hard and having fun.
To reflect our diverse communities, the business is committed to hiring an equally diverse workforce. This means supporting employees at every stage of their career, with a focus on inclusion, flexibility and accessibility.
About the role
You have come from a program management and delivery background and can navigate through complexity. You are action – orientated, love working in a fast- paced environment and solving problems for clients. You are responsible for your clients’ success and own the client relationship. You are equally comfortable rolling up your sleeves and getting things done, as you are growing a team and providing the leadership they require. Based in Sydney, you will be responsible for setting the Customer Success strategy and working directly with clients across APAC being their primary point of contact.
Working closely with the different project delivery teams you will need a flexible can-do attitude. You will add value across the lifecycle of projects you are involved with, and act as the customer advocate internally to ensure their success is always the priority. Most importantly, you will be willing to get out there and get stuff done for customers being sensitive to their requirements and needs.
Key Responsibilities
The Customer Success Group Director will be responsible for:
- Team leadership and development
- Client engagement, knowledge development, operation discipline and creating a roadmap for client engagement and delivery
- Successfully managing several accounts in Sydney
- Leading Product Roadmap delivery sessions and assist clients in developing a future path by challenging established assumptions and understanding product capabilities
- Overseeing and approving creation and maintenance of application and system documentation used in Salesforce solution design, testing or programming efforts.
- Working collaboratively with the key stakeholders to ensure effective project delivery, providing technical expertise and guidance where necessary
- Be the point of escalation for all your accounts
Skills and Qualifications
- Bachelor degree
- 10-15 years of experience working at a senior level dealing with client sponsors to ensure excellent lifecycle management
- 5+ years of SaaS systems implementation, consulting experience preferred
- 2+ years at manager level, ready to take the next step up
- Minimum five years Salesforce consulting and /or account management experience across a combination of enterprise client services, digital media or telco’s
- Salesforce qualifications a plus
- Software development or project management desirable
- Ability to translate customer needs into tailored solutions.
- Experience in challenging the norm to create fantastic solutions
- Proven analytical and problem- solving skills
- Strong written, verbal communication and interpersonal skills.
- Knowledge and experience in Agile methodologies
- Excellent organisational skills and ability to handle multiple tasks simultaneously
- Advanced skills in Salesforce, Business Analysis and Project Scoping.
- Excellent verbal and written communication skills, including ability to present complex solutions to non-technical audiences with confidence and authenticity.
- Ability to develop practical solutions and methodologies as related to Salesforce