Account Manager (Customer Success)
Are you a tech savvy Account Manager who's looking to grow their career in customer success and do meaningful work that makes a real difference?
Summary about this job
Account & Relationship Management
Company: Noggin
Location: Sydney
Work type: Full Time
Salary: n\a
Phone: +61-7-6617-9629
Fax: +61-7-1599-3621
E-mail: n\a
Site: n\a
Detail information about job Account Manager (Customer Success). Terms and conditions vacancy
Why become an Account Manager at Noggin?
There is an undeniable purpose in our work and customer success isn’t just another area of our business – it underpins everything we do. You’ll drive customer strategies and influence product decisions by advocating for the customer, above all. Working alongside motivated and exceptional colleagues, you’ll also have the opportunity to be cultivated into a more senior Customer Success role, or develop your career in other areas of the business such as solution delivery, product or solution consulting.
Our market-leading software enables our customers to manage disruption, smarter. We’re talking grand-scale disruption; from natural disasters, to threats to public safety, to saving beached whales.
What does it take to be a Noggin?
As our account manager, you’ll be hell-bent on providing customers with a best in class experience, ensuring they get maximum value from our software solutions.You have a stream of success in managing portfolios of small to mid-market client accounts (ideally in a tech company or similar) and you’re looking for a role that will stretch, grow and challenge you. You’re smart, pragmatic and passionate about seeing the work you do have a real impact for your customers as well as the world around you.
You’re a plain clothed superhero and you pull out all the stops to save any customer in distress. But you’re also a strategic thinker and planner - you understand your customers well and know how to pave the way forward to create growth opportunities within your accounts. Of course, you’ll need to be pretty tech savvy and have an innate ability to break down and solve complex problems.
What does success look like in this role?
During the first 3 months, you will become fully acquainted with our product and your portfolio of customer accounts. You will have worked alongside not only the Business Development team but also the Product, Service Management and Solution Delivery teams to fully understand how all the moving parts of customer success hang together. And you will have built a strategic plan about how you’re going to manage your customer accounts as a result.
After 6 months, you will have developed strong and genuine relationships with each customer. You are viewed as a credible partner and you have already started to see your account plan come to life.
By the 12 month mark, you’ve worked hard to build a stellar reputation across the business and all of your customer accounts. You know your customers inside and out. You know their pain points, you understand where they’re heading and as a result you’re able to help them get there through the ongoing (and expanded) use of our software solutions.
To apply, please use the online application link. For further information, please email [email protected].
Please note, you must be an Australian citizen, permanent resident or hold unrestricted working rights to be considered for this role. No agencies please.