Training & Development Officer

Summary about this job

Detail information about job Training & Development Officer. Terms and conditions vacancy

QBE is one of the top 20 global general insurers and is recognised as Australia’s largest international insurance and reinsurance company with operations in 37 countries around the world.

Elders Insurance, part of the QBE Group, operates an Agency Network distributing general insurance products and is one of Australia's largest regional and rural insurance providers.

A fantastic opportunity has become available for a Training & Development Officer to join the Elders Team based in Parramatta on a permanent full-time basis.  

Reporting to the National Training & Development Manager, the successful applicant will be responsible for the coordination, delivery and training and development of Elders Insurance Agents, Salespeople and Sales Support Officers.

The key responsibilities for this role include the following, but not limited to:

• Deliver training to Agents and their staff
• Conduct training needs and gap analysis and incorporate information from Agent Representatives, Regional Management and the National Training & Development Team (as well as other key stakeholders as appropriate) identifying trends and developing appropriate responses to issues identified
• Develop and maintain a training plan based on the Training Needs Analysis
• Incorporate proactive evaluation of delivered training, and review of training course quality and effectiveness, in addition to actively engaging in projects and providing assistance/advice where required
• Assist with developing and delivering national training initiatives as required, and publishing and maintaining a programme of training events on Elders intranet site
• Have the capacity and ability to undertake travel through NSW & ACT
• Onboarding and Induction of New and Greenfield Agencies

To be successful in this role, the following skills and experience are required for this role:

• Tertiary or Industry recognised qualification in Training & Development, Adult Learning or Vocational Education, minimum of Certificate IV Training & Assessment
• Equivalent level of expertise gained from a combination of experience, training or professional accreditation and experience in the delivery of training via multimedia
• Tier 2 and/or Tier 1 General Insurance qualifications desirable
• Understanding of the principles and practices of the General Insurance industry
• Well developed presentation and public speaking skills
• Excellent verbal and written communication skills with strong attention to detail
• Highly developed skills in organising and facilitating coaching and development activities within a Technical and Compliance framework.  
• Demonstrable and proven ability to work under pressure and multi-task together with excellent organisational and time management skills;

QBE recognises and supports a range of flexible work arrangements to promote a better family/life/work balance.

Applicants will be required to provide evidence of their eligibility to work in Australia, and at a minimum be required to undertake police and basic credit checks as a condition of employment.

If you are a self-motivated, high achiever looking to develop your career in an exciting and rewarding environment, and believe you have the right attributes to succeed in this role, please follow the prompts to apply.