HR Operations Administrator (Mandarin Speaking)
You will be the first point of contact for employees and managers for resolution of a variety of complex HR issues.
Summary about this job
Consulting & Generalist HR
Company: CSL Limited
Location: Melbourne
Work type: Full Time
Salary: n\a
Phone: +61-8-3292-6359
Fax: +61-8-9148-1021
E-mail: n\a
Site: n\a
Detail information about job HR Operations Administrator (Mandarin Speaking). Terms and conditions vacancy
The Opportunity
We have a fixed term opportunity until the end of November, 2019 for a Mandarin speaking HR Operations Administrator. You will be the first point of contact for employees and managers for resolution of complex HR issues related to programs, policies, benefits, recruiting, compensation, etc. You will provide resolution of complaints and inquiries at tier triaging and escalating issues that are more complex.
Responsibilities/Accountabilities:
- Ensures execution of End-to-End processes and all tasks associated from Employee Cloud/Workday.
- Conducts day to day HRIS transactional processing in Employee Cloud/Workday and other related HR Systems.
- Supports all HR COEs for executing Core, Common and Consistent, processes, tasks and overall administration, and ensures continuity and successful delivery of functional services to users throughout the organization.
- Responsible for adhering to appropriate HR Operations KPI's will Assist HR Service Centre Director in developing standard work, service level agreements and key performance indicators for all areas of the department.
- Conduct research of issues as appropriate and provide resolution in a timely manner.
- Create, monitor, and close out tickets in the case management tool, as well as work closely with other HR staff members, and HR systems to provide service and support to all other HR functional areas.
- Ensures that case notes are professionally written and that they thoroughly and accurately detail the problem and the proposed resolution
- Enhances HR's reputation by accepting ownership for accomplishing new and different requests exploring opportunities to add value to HR Operations Identifies escalation trends and opportunities for process change and/or new solutions.
- Assists in identifying areas to improve communications and efficiency of operations and implementing changes
To Be Successful:
You will have a good understanding of HR and preferably worked as a generalist, in HR Shared Services or HR administrator previously. Strong interpersonal skills and customer service focus are essential. Please note that you must be a fluent speaker of Mandarin.
The Company:
CSL Limited is a company that fosters a work culture emphasising Superior Performance, Innovation, Integrity, Collaboration and Customer Focus with a commitment to support, train and grow its people. As a genuine leader in the biopharmaceutical industry, CSL is a multinational ASX Listed Company that is actively growing its Australian based manufacturing operations to support global growth. CSL develops, manufactures and markets products to treat and prevent serious human medical conditions and is globally one of the largest manufacturers of plasma-derived therapies.
How to Apply:
Applications must address the selection criteria above and include a current CV and covering letter.
Applications Close Friday, 3rd August, 2018.
Employment screening, including criminal history, medical assessment, confirmation of experience and stated qualifications, Australian working rights and other relevant checks form part of the candidate suitability