State Partnership Manager - VICTORIA
This senior role is designed for a strong, customer focused individual with demonstrated experience in building strong commercial relationships
Summary about this job
Recruitment - Agency
Company: Back2Work Health Specialists
Location: Melbourne
Work type: Full Time
Salary: n\a
Phone: +61-8-1383-3885
Fax: +61-8-6332-4258
E-mail: n\a
Site: n\a
Detail information about job State Partnership Manager - VICTORIA. Terms and conditions vacancy
- Senoir role - Use your exceptional customer service experience to open new doors
- Use your persistance with customers to improve the wellbeing of jobseekers
- Develop strategic partnerships in line with business objectives
About the Back2Work Group
The Back2Work group of companies have established unparralled credibility over the past five years as a leading national provider of allied health services to the Employment Services industry. At our core the organisation provides high quality short term solution-focused clinical interventions to unemployed job seekers with a focus on improving work capacity. Back2Work staff enjoy working with us as we are committed to providing high quality care, excellent training and ongoing support to our clinicians.
About the State Management role
The Back2Work group has maintained a consistent and sustained pattern of growth coupled with a diversification of service offerings over the past five years and as such an exciting opportunity has arisen for a Victorian based State Partnership Manager.
This role is designed for a strong, customer focused individual with demonstrated experience in building strong commercial relationships and developing strategic partnerships in line with business objectives. As the successful candidate, you will have relevant experience and work practice which resonates with our organisational values (www.back2work.com.au).
Working alongside the Victorian State Manager, the State Partnership Manager role is pivotal to provider relationships across the state and to ensure future brand growth within the Victorian, South Australian and Tasmanian markets.
While the role is based in Victoria, travel to South Australia and Tasmania will be expected.
Primary role responsibilities
Reporting to the Manager National Partnerships, the primary responsibilities of this role includes:
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Day to day dealings with key customers to review performance and implement strategies to improve performance across provider branches, regions and states
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Ensure Back2Work KPIs are met in regards to employment outcomes
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Regular contact with all lines of management, providing monthly and quarterly performance data to all customers
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Customer and Market Growth that are in alignment with company objectives
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Managing existing customer relationships, ensuring service delivery meets and exceeds customer expectation
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Drive customer strategy to maximise opportunities and product diversity
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Seeking opportunities for brand exposure and growth opportunities
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Identify new business opportunities, working with new customers to ensure the successful commencement of services
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Provide Back2Work State Managers and consultants ongoing training and support as well as regular customer feedback to ensure ongoing refinement of products and services
Essential Skills and experience
In keeping with the philosophy of the organisation, as the successful candidate you will demonstrate the ability to be self-directive, proactive and flexible in your approach to your work. You will demonstrate an understanding of how employment can improve the wellbeing of job seekers, as well as possessing the following:
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Minimum five years experience of demonstrated experience working in a customer facing role
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Demonstrated experience in meeting sales KPIs and customer growth targets within a similar sector
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Demonstrated relationship management experience and ability to develop new strategic partnerships
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Experience within the Employment Services industry or similar would be highly desirable
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Understand the expectation and customer need of Employment Service Providers and their key drivers
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Enthusiastic, strong negotiator with excellent written and verbal communication skills
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Candidates with relevant tertiary qualifications or equivalent experience within the Health or Rehabilitation Industry or Employment Services Sector are highly desirable.
Rewards and Recognition
Back2Work is a high-performance organisation that rewards organisational citizenship. These rewards take the form of a competitive salary package, excellent benefits, a merit for effort incentive scheme, ongoing professional development and tertiary education opportunities.
In addition, the successful candidate will be a key component of the senior leadership team and will help to shape the future direction of the organisation, its services and staff.
If you would like submit your resume for this role please email to [email protected]. Alternatively for a confidential discussion about the role please call Simone on 1300 302811.