Technical Support (L1/L2)
Currently seeking a Technical Support Analyst (L1/L2) for a contract opportunity based in the Melbourne CBD.
Summary about this job
Help Desk & IT Support
Company: Modis
Location: Melbourne
Work type: Contract/Temp
Salary: n\a
Phone: +61-3-5966-8708
Fax: +61-7-5766-4802
E-mail: n\a
Site: n\a
Detail information about job Technical Support (L1/L2). Terms and conditions vacancy
- Contract Opportunity - 6 months
- Based in the Melbourne CBD
- ASAP Start
One of our premium clients based in Melbourne is looking for a highly experienced and committed Technical Support Analyst. In this role, you will be given the opportunity to make a tangible contribution to the continued innovation and success of the company.
Duties
- Provide Level 1/2 Technical Support to all staff in a friendly and efficient manner
- Work within required timeframes and elevate incidents within timeframes
- Provide installation/configuration, operation and maintenance to IT systems, hardware and software
- Respond to requests for technical assistance in person, via phone or electronically in a timely manner
- Diagnose and resolve technical hardware and software issues
- Follow standard helpdesk procedures, administer help desk and redirect problems to the correct resource.
- Gather relevant information to troubleshoot and resolve issues
- Deliver excellent customer service to all users
Skills & Experience
- Experience providing L1/L2 technical support
- Knowledge of all Windows operating systems and basic Windows networking concepts
- Experience with the following: Office 365 and Cloud (AWS and/or Azure)
- Customer-focused, result-oriented, enthusiastic, committed, and well-spoken
- Excellent communication skills, both written and verbal
- A technical mind and the ability to solve problems
Modis is a national professional services company with global capability. Our committed and talented professionals have delivered world class IT and business consulting services across a wide range of industries. As a member of global professional services group Adecco, we offer world-class employment opportunities.
Talented, committed, can-do individuals have always been the cornerstone of this dynamic business. It is expected that the successful candidate will bring energetic dynamics and a strong Technical Support Analyst skill set to this organisation.
For more information on the role, please contact Giselle Bailey on [email protected]