Client Services Consultant
Overall product development, assist in business requirements and advise clients in the effective use of the product
Summary about this job
Other
Company: FIS
Location: Melbourne
Work type: Full Time
Salary: Negotiable
Phone: +61-3-9727-9678
Fax: +61-7-7914-7728
E-mail: n\a
Site: n\a
Detail information about job Client Services Consultant. Terms and conditions vacancy
- Be part of the growing FIS global family
- Respected and indispensable FinTech company
- Its core values, leadership and domain competencies sets it apart from the rest
Job ID: JR44633
With a 50-year history rooted in the financial services industry, FIS™ is the world's largest global provider dedicated to financial technology solutions. We champion clients from banking to capital markets, retail to corporate and everything touched by financial services. Headquartered in Jacksonville, Florida, our 53,000 worldwide employees help serve more than 20,000 clients in over 130 countries. Our technology powers billions of transactions annually that move over $9 trillion around the globe. FIS is a Fortune 500 company and is a member of Standard & Poor’s 500® Index.
FIS’ Ambit Risk and Performance Management product, Optimist, supports the credit risk assessment function in the commercial lending department in banks. Optimist provides commercial lenders with industry-specific spreading and analysis. With Optimist, banks gain clear visibility into potential trouble spots with portfolio concentration, risk rating, performance trend reporting and scenario analysis.
We are looking for a candidate with the knowledge and experience to deliver responsive, professional, and thorough support to our clients. This motivated, and energetic individual will participate in the overall product development, assisting with business requirements and advising clients in the effective use of the product.
Development Value:
Deepen your client-facing skills, financial risk management and industry best-practices knowledge, while also expanding your technological toolkit.
Achieve a global perspective of the financial services industry while serving clients from multiple countries, cultures, institutions, and functions.
Learn from our industry experts in a collaborative environment while delivering valuable solutions to our clients.
Responsibilities:
Report, troubleshoot, and document client application issues.
Respond to client questions via email and phone.
Utilize tracking system to document client issues.
Provide case status updates to clients, keeping them informed of progress on open issues.
Work to analyze and resolve complex problems in a team environment and consult co-workers and procedures to optimize problem resolution.
Maintain ownership of issue until resolution is provided.
Develop good working relationships with clients and internal teams.
Document common client issues to create processes and procedures for standardized solutions.
Assist with off-hour support. This is on a scheduled basis.
Escalate client application issues to Support Manager as necessary.
Qualifications:
A Bachelor’s degree (or equivalent work experience) in Finance/Economics/Accounting or MIS/IT/CIS or Engineering.
Banking background (credit risk or commercial lending experience) a plus
Support background with experience working with users and troubleshooting issues is a plus.
Strong Interest in Banking / Risk Management.
Excellent communication, analytical and customer service skills.
Dynamic and energetic personality with entrepreneurial spirit.
Excellent interpersonal and organizational skills (team player).
Ability to absorb new concepts quickly, think independently, and demonstrate keen problem-solving ability.
Ability to convey/communicate complex concepts in a clear and understandable format.
Proficiency in all Microsoft Office applications.
Ability to multitask and prioritize workload with minimal supervision.